SeaBlue Travel Privacy Policy

Your Privacy & Data Security Matter to Us

Last updated: June 2026

This Privacy Policy explains how SeaBlue Travel collects, uses, stores, shares, and protects personal information when you use our website, make a booking, contact us, make a payment, request support, or use our transfer and travel-related services.

We aim to handle personal data in a transparent, secure, and responsible way, in line with applicable data protection principles, including GDPR and UK GDPR principles where applicable.

1. Company Information

Turkey Operating Company: SeaBlue Turizm LTD. ŞTİ.
Website: www.airporttransfer.ist
Email: info@seabluetours.com
Phone: +90 534 050 1331
Turkey Address: Mecidiyeköy Mahallesi, Mecidiye Caddesi 11/3, Şişli – İstanbul

UK Payment & Refund Administration:
UK Company Name: SEABLUE TRAVEL LTD
UK Company Number: 16615118
UK Registered Office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Some payment administration, payment verification, fraud-prevention checks, dispute handling, or approved refund processing may be managed through SeaBlue Travel’s UK payment or bank accounts. This does not change how we protect your personal data or the service conditions stated in our Terms of Use and Refund Policy.

2. What Personal Information We Collect

We collect only the information that is necessary to provide, manage, protect, and improve our services.

Contact Information: name, surname, email address, phone number, country or communication details.
Booking Information: pick-up location, drop-off location, hotel or address details, flight number, arrival or departure time, service date, passenger count, luggage details, vehicle preference, special requests, and booking reference.
Travel & Service Information: airport, terminal, route, waiting time, meeting point, driver assignment, operational notes, service status, and communication related to the transfer.
Payment Information: payment status, payment provider reference, transaction ID, invoice or receipt details, refund status, chargeback or dispute information where applicable. We do not store full credit card details on our own servers.
Communication Records: emails, WhatsApp messages, phone call notes, support requests, refund requests, complaint details, and service-related correspondence.
Website & Technical Data: IP address, browser type, device type, pages visited, time spent on the website, referral source, security logs, cookies, and analytics data.
Fraud Prevention & Verification Data: booking records, payment confirmations, service logs, driver assignment logs, communication records, refund request records, and evidence needed to prevent fraud, duplicate refunds, incorrect claims, or payment disputes.

3. How We Use Your Information

We use personal information only for legitimate service, operational, legal, payment, security, and customer support purposes.

To receive, confirm, manage, and deliver transfer bookings.
To contact customers about booking confirmations, driver details, meeting instructions, service updates, route changes, delays, or urgent operational matters.
To assign drivers, vehicles, operation teams, and service partners for the booked service.
To process payments, verify payment status, issue receipts, manage approved refunds, and respond to payment disputes or chargebacks.
To monitor flights when a valid flight number has been provided and adjust airport pick-up arrangements where possible.
To respond to customer support requests, complaints, service issues, refund requests, and feedback.
To protect our business, customers, drivers, payment systems, and website against fraud, misuse, duplicate refund claims, unauthorized payments, or security threats.
To comply with accounting, tax, legal, regulatory, payment provider, platform, or authority requirements.
To improve our website, booking process, service quality, operational efficiency, and customer experience.

4. Legal Basis for Processing Personal Data

Depending on the situation, we may process personal data based on one or more of the following legal bases:

Contractual necessity: to process and deliver the booking or service requested by the customer.
Legal obligation: to comply with accounting, tax, payment, legal, regulatory, or official authority requirements.
Legitimate interests: to manage operations, prevent fraud, protect our business, handle disputes, improve service quality, and ensure customer and driver safety.
Consent: where consent is required for non-essential cookies, certain marketing communications, or optional services.

5. Who We Share Personal Data With

We do not sell personal data. We share information only when necessary for booking, payment, service delivery, support, security, legal compliance, or dispute handling.

Drivers and Operations Teams: to deliver the transfer service and communicate with the passenger when necessary.
Payment Providers: such as card processors, Stripe, PayPal, banks, card issuers, or financial institutions used to process payments, refunds, disputes, or chargebacks.
Service Partners: local transportation providers, meet & greet providers, fast track providers, tour providers, or operational partners when needed for the booked service.
IT, Hosting, Security & Communication Providers: website hosting, email systems, booking systems, analytics, security tools, customer support tools, and technical service providers.
Professional Advisors: accountants, legal advisors, compliance advisors, or auditors where necessary.
Authorities or Payment Networks: when required by law, regulation, legal process, payment provider rules, dispute investigation, fraud-prevention review, or safety reasons.

6. Payment Data and Refund Verification

Card payments are processed by secure third-party payment providers. We do not store full credit card numbers or full card security codes on our own servers.
We may store payment references, transaction IDs, payment status, invoice details, refund records, and dispute-related information for accounting, operational, legal, and fraud-prevention purposes.
For approved refunds, we may request bank account details or payment holder information to verify the refund destination.
Refund-related information may be shared with payment providers, banks, card networks, or relevant authorities when necessary to process a refund, prevent duplicate refunds, respond to chargebacks, or verify a payment dispute.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies for essential website functionality, booking form operation, security, analytics, performance measurement, and service improvement.

Essential cookies may be required for the website and booking system to work correctly.
Analytics or non-essential cookies may be used to understand website performance, user behavior, traffic sources, and service improvements.
Where required, you may manage or disable non-essential cookies through your browser settings or available cookie controls.
For more details, please review our Cookie Policy.

8. International Data Transfers

SeaBlue Travel serves international customers and may use service providers, payment providers, drivers, operation teams, or administrative systems located in different countries, including Turkey, the United Kingdom, the European Economic Area, and other countries where our service partners or payment providers operate.

When personal data is transferred internationally, we take reasonable steps to ensure that the data is handled securely and only for the purposes described in this Privacy Policy.

9. How Long We Keep Personal Data

We keep personal data only for as long as necessary for booking management, service delivery, customer support, accounting, tax, legal compliance, fraud prevention, payment dispute handling, and operational record-keeping.

Booking and service records may be kept for the period necessary to manage the service, respond to customer requests, and protect against disputes.
Payment, invoice, refund, accounting, and tax-related records may be kept for the period required by applicable accounting, tax, legal, or regulatory obligations.
Communication, complaint, refund, dispute, and chargeback records may be retained where necessary to protect the rights of SeaBlue Travel, customers, drivers, payment providers, or service partners.
Technical and security logs may be kept for a limited period needed for website security, fraud prevention, troubleshooting, and system protection.

When personal data is no longer required, we will delete, anonymize, or securely archive it where appropriate.

10. How We Protect Your Information

We use reasonable technical, administrative, and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.
Access to customer information is limited to staff, drivers, service partners, payment providers, and technical providers who need the information for legitimate service, operational, legal, or security purposes.
We use secure systems, access controls, payment provider protections, and operational procedures to help protect customer data.
No online system can be guaranteed to be completely secure, but we take reasonable steps to protect the information we process.

11. Your Data Protection Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

The right to be informed about how your personal data is collected and used.
The right to request access to the personal data we hold about you.
The right to request correction of inaccurate or incomplete personal data.
The right to request deletion of your personal data in certain circumstances.
The right to request restriction of processing in certain circumstances.
The right to object to certain processing activities, including direct marketing.
The right to withdraw consent where processing is based on consent.
The right to data portability where applicable.
The right to lodge a complaint with a relevant data protection authority.

To exercise your rights, please contact us at
info@seabluetours.com.
We may need to verify your identity before responding to certain requests.

12. Marketing Communications

We do not sell customer data for marketing purposes.
We do not send unrelated marketing communications without a valid reason or required consent.
If you receive marketing communication from us, you may opt out at any time by contacting us or using the unsubscribe option where available.

13. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect personal data directly from children for marketing or independent service use.

Passenger information related to children may be provided by a parent, guardian, family member, or authorized booking holder when necessary for a transfer booking, child seat request, passenger count, or service arrangement.

If you believe that a child has provided personal data to us without appropriate authorization, please contact us at
info@seabluetours.com.

14. Third-Party Links

Our website may contain links to third-party websites, payment pages, map services, review platforms, or partner services. We are not responsible for the privacy practices, content, or security of third-party websites. Please review the privacy policies of those third-party services before providing personal data to them.

15. Updates to This Privacy Policy

We may update this Privacy Policy when necessary for operational, legal, technical, payment provider, platform, regulatory, or service-related reasons.

Updated versions will be posted on this page. Continued use of our website or services after updates means that you accept the updated Privacy Policy.

16. Contact Us

If you have questions, want to exercise your data protection rights, request access or correction, object to processing, ask for deletion where applicable, or need clarification about how your data is used, please contact us:

Email: info@seabluetours.com
Website: www.airporttransfer.ist
Phone: +90 534 050 1331

Your privacy, trust, and safety are important to us. Thank you for choosing SeaBlue Travel.