Pre-Contract Information & Booking Notice

Important Information Before You Complete Your Booking

Last updated: June 2026

This Pre-Contract Information & Booking Notice provides important information before you complete a booking, reservation, payment, or service purchase through
www.airporttransfer.ist.

Please read this notice together with our Terms of Use, Sales Agreement, Refund Policy, Privacy Policy, Cookie Policy, Payment Security Policy, and Transfer Service Fulfillment Policy before completing your booking.

1. Company Information

UK Payment & Refund Administration:
UK Company Name: SEABLUE TRAVEL LTD
UK Company Number: 16615118
UK Registered Office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Turkey Travel Agency & Local Service Coordination:
Travel Agency: SeaBlue Turizm LTD. ŞTİ.
Role: Turkey-based travel agency and local service coordination for airport transfer operations, passenger support, driver coordination, vehicle organization, airport meeting arrangements, local supplier coordination, and travel-related services.
TÜRSAB Travel Agency Certificate No: [Add Certificate Number]
Website: www.airporttransfer.ist
Email: info@seabluetours.com
Phone: +90 534 050 1331
Turkey Address: Mecidiyeköy Mahallesi, Mecidiye Caddesi 11/3, Şişli – İstanbul

Some payments, payment administration, payment verification, fraud-prevention checks, dispute handling, or approved refund processing may be managed through SeaBlue Travel’s UK payment or bank accounts. Turkey-based travel agency operations may be used for local transfer coordination, TÜRSAB-related travel service organization, driver and vehicle coordination, airport meeting arrangements, local operational support, and passenger assistance.

2. Purpose of This Notice

This notice explains the key information customers should understand before completing a booking or payment.

Who provides or coordinates the service
What type of service is being purchased
How bookings are confirmed
How payments are processed
How service fulfillment works
How cancellation and refund conditions apply
What information the customer must provide
How personal data may be used for booking, payment, and service delivery

3. Services Offered

SeaBlue Travel provides or arranges scheduled transfer and travel-related services, including:

Airport transfers
Hotel transfers
City transfers
Private transfers
VIP and luxury vehicle transfers
Hourly chauffeur services
Meet & greet coordination
Fast track or airport assistance coordination where available
Group transfers
Daily tours and customized travel-related services

Each service is arranged for a specific date, time, route, passenger, vehicle category, and service requirement. The exact service details are shown during the booking process, on the payment page, in the booking confirmation, or in official communication from SeaBlue Travel.

4. Nature of Scheduled Transfer Services

SeaBlue Travel provides scheduled transportation and travel-related services. We do not sell physical goods, and no physical shipping is provided.

Service fulfillment takes place through booking confirmation, operational preparation, vehicle and driver coordination, meeting instructions, payment verification, and the scheduled transfer or travel service.

Because the service is prepared for a specific date, time, route, passenger, and vehicle category, cancellation and refund rights are governed by the conditions stated in this notice, our Refund Policy, Terms of Use, Sales Agreement, and Transfer Service Fulfillment Policy.

5. Booking Information the Customer Must Provide

The customer is responsible for providing accurate, complete, and up-to-date booking information.

Passenger name and contact details
Email address and reachable phone number
Correct flight number, ship details, train details, or arrival details where applicable
Correct pick-up date and pick-up time
Correct pick-up address, hotel name, terminal, gate, pier, port, or meeting point
Correct drop-off address or destination
Passenger count and luggage details
Vehicle category or service preference
Child seat requests, mobility requirements, oversized luggage, pets, or special service needs
Any route, schedule, passenger, or service changes before the service time

SeaBlue Travel is not responsible for service failure, delay, additional costs, no-show classification, or booking issues caused by incorrect, incomplete, late, or unreachable customer information.

6. Price, Currency and Additional Charges

Prices are shown during the booking or payment process in the currency displayed at checkout or confirmed by SeaBlue Travel.
The final price may depend on route, distance, vehicle category, date, time, passenger count, luggage amount, additional stops, waiting time, parking, tolls, airport conditions, special requests, or operational availability.
Additional charges may apply for extra waiting time, additional stops, route changes, vehicle upgrades, undeclared luggage, special service requests, parking, tolls, or services not included in the original booking.
Banks, card issuers, payment providers, PayPal, Stripe, card networks, currency conversion providers, or intermediary financial institutions may apply exchange rates, conversion fees, processing fees, or bank charges outside SeaBlue Travel’s control.
SeaBlue Travel is not responsible for currency conversion differences, foreign exchange fluctuations, card issuer fees, bank charges, payment provider fees, or financial institution delays applied outside SeaBlue Travel’s control.

7. Accepted Payment Methods

SeaBlue Travel may accept one or more of the following payment methods, depending on availability, booking type, customer location, payment provider rules, and operational requirements:

Credit card payments
Debit card payments
Stripe payments
PayPal payments
Bank transfer payments
Payment links issued by SeaBlue Travel
Other official payment methods shown during checkout or confirmed by SeaBlue Travel in writing

Payment methods may vary depending on the booking channel, service type, currency, customer country, payment provider availability, and fraud-prevention requirements.

8. Payment Security and Verification

Card payments are processed through secure third-party payment providers, banks, card networks, or payment gateways.
SeaBlue Travel does not store full credit card numbers or full card security codes on its own servers.
Payment providers may use security checks, fraud-prevention systems, 3D Secure, identity verification, risk scoring, or transaction monitoring where applicable.
If payment is incomplete, disputed, reversed, flagged, declined, unauthorized, suspicious, or not verified, SeaBlue Travel may suspend or cancel the booking until the payment status is confirmed.
The customer confirms that they are authorized to use the selected payment method and that the payment details provided are correct and lawful.

For full details, please review our Payment Security Policy.

9. Booking Confirmation

A booking is considered confirmed only after SeaBlue Travel accepts the booking and sends confirmation by email, booking system notification, payment confirmation, or official communication.
Payment completion alone does not guarantee service delivery if the booking details are incomplete, incorrect, unsafe, unavailable, unsuitable, or operationally impossible.
SeaBlue Travel may contact the customer to verify passenger details, flight number, pick-up location, drop-off location, vehicle category, luggage details, payment status, or special requirements.
SeaBlue Travel reserves the right to decline, cancel, or request changes to a booking if the details are incomplete, incorrect, unsafe, unavailable, unsuitable, or operationally impossible.

10. Service Fulfillment

After a booking is confirmed, SeaBlue Travel may begin operational preparation for the scheduled service.

Reviewing booking and passenger details
Checking the route, airport, hotel, address, port, or destination
Assigning or reserving a suitable vehicle category
Assigning or coordinating a driver or local service partner
Preparing airport meeting or pick-up instructions
Monitoring flight information where a valid flight number has been provided
Coordinating local transfer operations, passenger support, and service timing
Reviewing payment status, fraud-prevention checks, or booking verification where necessary

Vehicle and driver preparation may begin before the scheduled pick-up time. For this reason, last-minute cancellations, no-shows, or late changes may not be refundable under our Refund Policy.

For full details, please review our Transfer Service Fulfillment Policy.

11. Cancellation and Refund Summary

Standard transfer bookings may be cancelled free of charge up to 24 hours before the scheduled pick-up time.
Cancellations made less than 24 hours before the scheduled pick-up time are considered non-refundable.
Bookings made for a pick-up time less than 24 hours away are considered non-refundable once confirmed.
The same 24-hour cancellation rule applies to all confirmed bookings, including airport transfers, hotel transfers, city transfers, VIP transfers, luxury vehicle bookings, special vehicle requests, hourly chauffeur services, group transfers, tours, and customized arrangements.
For special vehicles, VIP arrangements, hourly chauffeur services, group services, or customized bookings, the vehicle, driver, and operational planning may be reserved specifically for the customer. For this reason, cancellations made within 24 hours of the scheduled service time are strictly non-refundable.
No-show cases are non-refundable.
Approved refunds are processed within 14 business days after the refund request has been reviewed and accepted.

This is only a summary. For full cancellation and refund conditions, please review our Refund Policy.

12. Official Refund Request Procedure

All cancellation and refund requests must be submitted officially by email to
info@seabluetours.com.
The official request time is determined by the date and time the email is received by SeaBlue Travel.
Requests made only by phone, WhatsApp, live chat, social media, or verbal communication are not considered official refund requests unless they are also submitted by email.
The refund request email should include the booking reference, passenger name, service date, pick-up details, payment information, and the reason for the cancellation or refund request.
SeaBlue Travel may request additional information to verify the booking, payment, passenger identity, refund destination, or service status before processing any refund.

13. No-Show and Unreachable Passenger Notice

If the passenger does not arrive at the agreed meeting point, leaves the airport or pick-up location without informing our team, cannot be contacted, or provides incorrect contact, flight, hotel, address, or pick-up information, the booking may be treated as a no-show.
No-show cases are non-refundable.
If the driver, vehicle, or operations team has been assigned and reserved for the confirmed booking, the service may be considered operationally prepared even if the passenger does not use the service.
If the passenger decides to use another transportation method without informing SeaBlue Travel or the assigned operations team, the booking may be treated as a no-show.

14. Flight Delays, Airport Conditions and Waiting Time

Flight delays are not automatically treated as no-shows when the correct flight number has been provided and the passenger remains reachable.
Where possible, SeaBlue Travel or its operations team may monitor the flight status when a valid flight number has been provided.
Airport procedures such as passport control, baggage claim, customs, security checks, terminal changes, airport crowding, or local airport restrictions may affect meeting time and service timing.
Additional waiting time, extra parking, route changes, or additional stops may be subject to extra charges where applicable.
SeaBlue Travel is not responsible for delays, missed connections, or additional costs caused by incorrect flight information, unreachable passengers, airport procedures, or circumstances outside our reasonable control.

15. Vehicle Availability and Similar Vehicle Assignment

Vehicle images, model names, descriptions, and capacity information are provided to help customers understand the service category and comfort level.
Specific vehicle models may be subject to real-time availability, operational planning, maintenance, traffic conditions, driver availability, or last-minute service changes.
If a selected vehicle is unavailable for operational reasons, SeaBlue Travel may assign an equivalent or higher-category vehicle where possible.
Luxury vehicles, VIP vehicles, special vehicles, and limited-availability models may require confirmation before booking or before final assignment.
Passenger and luggage capacity must be suitable for the selected vehicle. If the customer provides incorrect passenger or luggage information, SeaBlue Travel may request a vehicle change, price adjustment, or may be unable to provide the service as originally booked.

16. Payment Disputes and Chargebacks

To prevent duplicate refunds, incorrect claims, unauthorized claims, or payment disputes, customers must contact SeaBlue Travel first by email at
info@seabluetours.com before opening a payment dispute or chargeback request.
If a payment dispute, chargeback, or bank investigation is opened before or during the refund review, the refund process may be paused until the payment provider or bank completes its investigation.
SeaBlue Travel may provide booking records, payment confirmations, driver assignment logs, communication records, service notes, operational evidence, refund request records, IP/session records where available, and payment verification records to banks, payment providers, card networks, or relevant authorities for verification and fraud-prevention purposes.
Opening a payment dispute or chargeback does not automatically create a refund right if the booking is non-refundable under our Terms of Use, Sales Agreement, Refund Policy, Payment Security Policy, or Transfer Service Fulfillment Policy.

17. Privacy and Personal Data

SeaBlue Travel may collect and process personal data required for booking management, payment verification, service coordination, customer communication, fraud prevention, refund handling, dispute response, legal compliance, and customer support.

Customer information may be shared with assigned drivers, local operation teams, payment providers, banks, service providers, or authorities where necessary for service delivery, payment verification, refund processing, dispute handling, safety, or legal compliance.
SeaBlue Travel does not sell customer personal data.
For full details about personal data processing, please review our Privacy Policy.

18. Customer Acknowledgement Before Booking

Before completing a booking, reservation, or payment, the customer should review the booking details carefully and make sure that all information is correct.

The selected service type is correct
The route, pick-up location, and drop-off location are correct
The service date and pick-up time are correct
The passenger count and luggage details are correct
The selected vehicle category is suitable
The customer understands the 24-hour cancellation rule
The customer understands that refund requests must be submitted officially by email
The customer has reviewed the relevant legal and policy pages before booking

By completing a booking or payment, the customer confirms that they have read, understood, and accepted this Pre-Contract Information & Booking Notice, together with our Terms of Use, Sales Agreement, Refund Policy, Privacy Policy, Cookie Policy, Payment Security Policy, and Transfer Service Fulfillment Policy.

19. Recommended Checkout Acceptance Text

The following wording may be used at checkout or before payment:

By completing this booking, I confirm that I have checked my booking details and accepted the Terms of Use, Sales Agreement, Refund Policy, Privacy Policy, Cookie Policy, Payment Security Policy, Transfer Service Fulfillment Policy, and Pre-Contract Information & Booking Notice.

20. Updates to This Notice

SeaBlue Travel may update this Pre-Contract Information & Booking Notice when necessary for operational, legal, payment provider, platform, service, fraud-prevention, or regulatory reasons.

Updated versions will be posted on this page. Continued use of our website, booking system, payment links, or services after updates means that the customer accepts the updated notice.

21. Contact Us

If you have questions before booking, need clarification about a service, or want to confirm payment, cancellation, refund, or service delivery conditions, please contact SeaBlue Travel:

Email: info@seabluetours.com
Website: www.airporttransfer.ist
Phone: +90 534 050 1331

Thank you for choosing SeaBlue Travel.