Refund Policy
Company Name: SeaBlue Turizm LTD. ŞTİ.
Website: www.airporttransfer.ist
Email: [info[@]seabluetours.com]
Phone: [+90 534 050 1331]
Address: [ Mecidiyeköy mahallesi. Mecidiye caddesi 11/ 3 Sisli – İstanbul ]
At airporttransfer.ist, we aim to provide seamless and professional services such as airport transfers and daily tours. This Delivery and Refund Policy outlines the conditions under which services are delivered and refunds are issued.
1. Service Delivery (Fulfillment)
Our services are considered delivered once the booked airport transfer or daily tour is completed on the date and time confirmed during the booking process.
All service details, including pick-up location, time, vehicle type, and tour inclusions, are shared via email or booking confirmation page.
Customers must ensure that the provided contact and address information is accurate to prevent any issues in service delivery.
Our team monitors flight arrival times to accommodate delays, but it is the customer’s responsibility to notify us of any significant changes or cancellations.
2. Cancellation Policy
Free cancellations are accepted up to 7 Days before the scheduled service time.
Cancellations made within 24 hours of the scheduled pick-up time or no-shows are non-refundable.
For group tours or custom bookings, a different cancellation policy may apply and will be stated during the reservation process.
3. Refund Policy
Refunds are issued under the following conditions:
If the customer cancels more than 24 hours before the scheduled time
If the service cannot be provided due to a fault on our side (e.g., vehicle did not arrive, tour was canceled without notice)
If the service was paid for twice due to a technical error
Refunds will be processed within 26 business days to the original payment method.
Refunds will not be granted in the following cases:
Last-minute cancellations (less than 7 Day)
Incorrect or incomplete customer information leading to failed service delivery
No-shows or missed services due to customer delays
4. Changes and Rescheduling
You may request a change to your booking (time, date, destination) at least 24 hours before the scheduled time.
Changes are subject to availability and may incur additional charges if the new service differs from the original.
5. Force Majeure
We are not responsible for delays or cancellations due to events beyond our control such as natural disasters, strikes, road closures, government restrictions, or other unforeseen circumstances.
6. Contact for Cancellations or Refund Requests
To cancel a booking or request a refund, please contact us using the information below:
Email: info[@]seabluetours.com
Phone: +90 534 050 1331
Contact Form: www.airporttransfer.ist/contact
Please include your booking reference, name, and the reason for cancellation or refund.
