SeaBlue Travel Refund Policy

Turkey Operating Company: SeaBlue Turizm LTD. ŞTİ.
Website: www.airporttransfer.ist
Email: info@seabluetours.com
Phone: +90 534 050 1331
Turkey Address: Mecidiyeköy Mahallesi, Mecidiye Caddesi 11/3, Şişli – İstanbul

UK Payment & Refund Administration:
UK Company Name: SEABLUE TRAVEL LTD
UK Company Number: 16615118
UK Registered Office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Some approved refunds may be processed through SeaBlue Travel’s UK payment or bank accounts, depending on the original payment method, payment provider rules, technical availability, and internal verification requirements. This does not change the official cancellation and refund conditions stated in this policy.

At SeaBlue Travel, we aim to provide a transparent, fair, and reliable booking experience for all airport transfer, private transfer, VIP transfer, luxury vehicle, chauffeur, and travel-related services. Please review our cancellation and refund conditions carefully before completing your booking.

Refund & Cancellation Policy

This policy explains when a booking may be cancelled, when a refund may be approved, and how official refund requests must be submitted.

1. Cancellation Policy

Standard transfer bookings may be cancelled free of charge up to 24 hours before the scheduled pick-up time.
Cancellations made less than 24 hours before the scheduled pick-up time are considered non-refundable.
Bookings made for a pick-up time less than 24 hours away are considered non-refundable once confirmed.
The same 24-hour cancellation rule applies to all confirmed bookings, including airport transfers, hotel transfers, city transfers, VIP transfers, luxury vehicle bookings, special vehicle requests, hourly chauffeur services, group transfers, tours, and customized arrangements.
For special vehicles, VIP arrangements, hourly chauffeur services, group services, or customized bookings, the vehicle, driver, and operational planning may be reserved specifically for the customer. For this reason, cancellations made within 24 hours of the scheduled service time are strictly non-refundable.
Last-minute changes are subject to vehicle, driver, and operational availability. If a requested change cannot be accepted operationally, this does not automatically create a refund right for cancellations made within 24 hours of the scheduled service time.

2. Official Refund Request Procedure

All cancellation and refund requests must be submitted officially by email to info@seabluetours.com.
The official request time is determined by the date and time the email is received by SeaBlue Travel.
Requests made only by phone, WhatsApp, live chat, social media, or verbal communication are not considered official refund requests unless they are also submitted by email.
The refund request email should include the booking reference, passenger name, service date, pick-up details, payment information, and the reason for the cancellation or refund request.
SeaBlue Travel may request additional information to verify the booking, payment, passenger identity, refund destination, or service status before processing any refund.

3. Refund Eligibility

If a standard booking is cancelled more than 24 hours before the scheduled pick-up time, the customer may be eligible for a refund after the request has been reviewed and accepted.
If the service cannot be delivered due to SeaBlue Travel’s responsibility, such as vehicle unavailability, operational error, or confirmed duplicate payment, a full refund may be issued.
Cancellations made within 24 hours of the scheduled pick-up time are non-refundable.
No-show cases are non-refundable.
If the passenger does not arrive at the agreed meeting point, leaves the airport or pick-up location without informing our team, cannot be contacted, or provides incorrect contact, flight, hotel, address, or pick-up information, the booking may be treated as a no-show.
Flight delays are not automatically treated as no-shows when the correct flight number has been provided and the passenger remains reachable. Where possible, our operations team will monitor the flight and adjust the pick-up time accordingly.
Refunds are not issued for delays caused by airport procedures, passport control, baggage claim, customs, traffic conditions, road restrictions, weather conditions, force majeure events, or circumstances outside SeaBlue Travel’s reasonable control.

4. Refund Method and Processing Time

Approved refunds are processed within 14 business days after the refund request has been reviewed and accepted.
Approved refunds may be processed either to the original payment card, the original payment method, or by bank transfer to a verified bank account, depending on the payment method, technical availability, payment provider rules, and SeaBlue Travel’s internal verification process.
For verification and fraud-prevention purposes, refunds are normally made only to the original cardholder, payment holder, booking holder, passenger, or a verified bank account accepted by SeaBlue Travel in writing.
If a refund is processed by bank transfer, the customer may be asked to provide valid bank account details. SeaBlue Travel is not responsible for delays or charges applied by the receiving bank, intermediary bank, card issuer, or payment provider.
The time required for the refunded amount to appear in the customer’s account may vary depending on the bank, card issuer, payment provider, or intermediary financial institution.

5. Payment Disputes and Chargebacks

To prevent duplicate refunds, incorrect claims, or payment disputes, customers must contact SeaBlue Travel first by email at info@seabluetours.com before opening a payment dispute or chargeback request.
If a payment dispute, chargeback, or bank investigation is opened before or during the refund review, the refund process may be paused until the payment provider or bank completes its investigation.
SeaBlue Travel may provide booking records, payment confirmations, driver assignment logs, communication records, service notes, and operational evidence to banks, payment providers, or card networks for verification and fraud-prevention purposes.
Opening a payment dispute or chargeback does not automatically create a refund right if the booking is non-refundable under this policy.

6. Service Delivery and Customer Responsibility

The customer is responsible for providing accurate passenger details, flight number, pick-up time, pick-up address, drop-off address, contact number, and email address at the time of booking.
SeaBlue Travel is not responsible for service failure or delays caused by incorrect, incomplete, or unreachable passenger information.
The customer must remain reachable before and during the scheduled service time through the contact details provided in the booking.
For airport arrivals, the passenger must follow the meeting instructions provided by SeaBlue Travel or its operations team.

7. Important Notes

This refund policy applies to bookings made through www.airporttransfer.ist and official SeaBlue Travel payment channels.
SeaBlue Travel reserves the right to decline refund requests that do not meet the conditions stated in this policy.
SeaBlue Travel may update this policy when necessary to comply with operational requirements, payment provider rules, platform requirements, or applicable local regulations.
By completing a booking, the customer confirms that they have read, understood, and accepted this Refund & Cancellation Policy.

Thank you for choosing SeaBlue Travel. Our goal is to provide a safe, reliable, and transparent private transfer service for all passengers.

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