SeaBlue Travel Terms Of Use

GENERAL TERMS & CONDITIONS OF USE OF THE PLATFORM & THE SERVICE UNDER THE TRADE NAME «SeaBlue Trav­el» FOR TRAVELLERS

CONTENT

I. IN GENERAL

The fol­low­ing Gen­er­al Terms and Con­di­tions of Use of the Plat­form and Ser­vice (here­inafter referred to as the «Gen­er­al Terms of Use» or «Gen­er­al Terms» ) have been estab­lished by the Lim­it­ed Lia­bil­i­ty Com­pa­ny under the name “SeaBlue Tours LTD Sti.” , which oper­ates and man­ages the web plat­form under the trade brand name “SeaBlue Tours” , through which tourists/travellers (here­inafter “Trav­ellers” , “You” , “Yours”, “User” ) make a book­ing of a trans­port ser­vice as defined here­in (here­inafter “Trans­port Ser­vices”) oper­at­ed by dri­vers of Pri­vate and Pub­lic Use Vehi­cles who have an Account in the Plat­form (here­inafter the “Dri­vers” ) through which they receive by Us, act­ing as inter­me­di­ary between You and the Dri­ves, noti­fi­ca­tions and requests for the pro­vi­sion of Trans­port Ser­vices to You (here­inafter “Ser­vice ”).

The fol­low­ing Gen­er­al Terms of Use of the Plat­form and the Ser­vice (here­inafter “Terms of Use” , or “Gen­er­al Terms of Use” ) con­sti­tute the legal­ly bind­ing terms and con­di­tions applic­a­ble to Your access and use of the Plat­form and the Ser­vice, includ­ing any use of soft­ware, ser­vices, fea­tures, func­tions, con­tent, website(s) and hyper­links and / or any oth­er appli­ca­tions pro­vid­ed from time to time by the Com­pa­ny in the Plat­form and/or in the Ser­vice.

Before any use of the Plat­form and the Ser­vice, You are advised to read the present Terms of Use and make sure You agree with them. In case You dis­agree with any term and / or all of them, You should not use the Plat­form and the Ser­vice. In case You have any inquiries or You need any clar­i­fi­ca­tion and/or infor­ma­tion regard­ing the Terms of Use, or You have any prej­u­dice or rel­e­vant inquiry, You can con­tact Our Cus­tomer Sup­port Team at the phone num­bers shown in the web­site www.airporttransfer.ist or via the email info@seabluetours.com, before any use of the Plat­form. By using the Plat­form you war­rant and acknowl­edge that You have reviewed, under­stood and accept these Gen­er­al Terms of Use uncon­di­tion­al­ly and with­out any prej­u­dice and that You are bound by them.

Our Com­pa­ny reserves the right to amend, mod­i­fy, renew, delete, add or restrict uni­lat­er­al­ly (a) these Terms of Use in whole or in part; (b) its Poli­cies; © the Ser­vice; (d) the Tech­ni­cal Spec­i­fi­ca­tions of the Plat­form or oth­er (here­inafter referred to as the “Changes” ) at its sole dis­cre­tion and / or when any amend­ment, as above, is required by law, pos­si­bly with­out Your pri­or notice or con­sent, nev­er­the­less with­in the con­text of the busi­ness ethics and lim­its set forth by law. The Com­pa­ny under­takes the oblig­a­tion to noti­fy You any Changes, through the Plat­form by a promi­nent notice when the Users enters the Plat­form. Any Changes will be effec­tive from the date of their post­ing. It is clar­i­fied that any change to these Terms of Use does not cov­er book­ings or oth­er trans­ac­tions and uses of the Plat­form and the Ser­vice which have been made before the entry into force of the Changes and been accept­ed by our Com­pa­ny. How­ev­er, in case the Users wish any clar­i­fi­ca­tion or infor­ma­tion regard­ing the Changes, or in case they have any dis­pute, reser­va­tion or enquiry relat­ed to these Changes, pri­or to any action made by them on the Plat­form, they should con­tact Our Cus­tomer Sup­port team. Any action, use or trans­ac­tion made by the Users on the Plat­form, includ­ing the use of the Ser­vice itself, fol­low­ing the Changes, is con­sid­ered as an uncon­di­tion­al accep­tance there­of.

It should be not­ed that any infor­ma­tion / clar­i­fi­ca­tion grant­ed by the Cus­tomer Sup­port regard­ing the Terms of Use does not con­sti­tute a replace­ment, sub­sti­tu­tion or any mod­i­fi­ca­tion of these Terms of Use, as they are pro­vid­ed sole­ly for the pur­pose of assist­ing the Users whilst the Terms Use con­sti­tute our sole and exclu­sive agree­ment.

The Com­pa­ny reserves the right at any time, with­out pro­vid­ing any jus­ti­fi­ca­tion and with­out pri­or notice to the User, to can­cel, sus­pend or ter­mi­nate the oper­a­tion of the Ser­vice, to revoke or cus­tomize the Plat­form, or cer­tain fea­tures of the Plat­form and the Ser­vice. The Users are sole­ly and exclu­sive­ly respon­si­ble and liable with regard to the use of the Plat­form and the Ser­vice.
You acknowl­edge and under­stand that You must com­ply with the Terms of Use of the provider which co-oper­at­ing with Your device (referred to here­inafter as the “Provider’s Terms of Use”).
The Provider’s Terms of Use are con­sid­ered to be incor­po­rat­ed here­in. The Users are sole­ly and exclu­sive­ly respon­si­ble and liable as far as the oblig­a­tion to deter­mine the Provider’s Terms of Use applic­a­ble to their Device is con­cerned.

BY ACCEPTING THESE TERMS IN ACCORDANCE WITH THE ABOVEMENTIONED, THE USERS (AS WELL AS ANY THIRD PARTY ACTING ON THEIR BEHALF (the “AUTHORISED USERS”) EXPRESSLY AND UNCONDITIONALLY DECLARE THAT THEY HAVE THE LAWFUL AGE WHICH ALLOWS THEM TO BE BOUND BY THESE GENERAL TERMS AND HAVE OBTAINED ALL THE NECESSARY APPROVALS AND LICENSES FOR THEIR REGISTRATION IN THE PLATFORM AND THE USE OF THE SERVICE.

1. Description of Transport Services to Travelers

1.1 Book­ing a Trans­port Ser­vice with Us, means that a Dri­ver will become the per­son who will greet and wel­come You to their city, and / or will trans­fer You dur­ing Your stay.

In par­tic­u­lar, the trans­port ser­vices that You can book through the Plat­form, are the fol­low­ing (here­inafter referred to as ” Trans­port Ser­vices ” or “Pick­ups” or “Trans­fer” ):

• 1.1.1 Trav­ellers’ Trans­port from and to air­ports, ports, train sta­tions, bus sta­tions.
• 1.1.2 Trav­ellers‘ Trans­port from and to place of res­i­dence.
• 1.1.3 Trav­ellers‘ Trans­port from and to sight­see­ings.
• 1.1.4 Trav­ellers’ Trans­port from and to a point of inter­est in the city, includ­ing stop(s) over (for food, activ­i­ty, pho­tos, etc.). 1.1.5 Trav­ellers’ Trans­port while in tour and trans­port from and to places of activ­i­ties based on their inter­ests.
• 1.2 At the point You will be wel­comed by the Dri­ver, You will receive prod­ucts that You may have pur­chased from Us. and/or prod­ucts that the We dis­trib­ute free of charge (sou­venirs, local
  sweets, city maps, etc.).
• 1.4 To make Your pick ups a per­son­al expe­ri­ence for You, We will for­ward You the Driver’s name, sur­name and their mobile phone and/or their pho­to in case We have been pro­vid­ed with
  this.

We are not a licensed pri­vate hire oper­a­tor, nor a trans­porta­tion car­ri­er and WE DO NOT pro­vide the Trans­port Ser­vices. We act sole­ly as an inter­me­di­ary between You and the Dri­ver. By book­ing Your Pick­up through the Plat­form, You enter into a direct and legal­ly bind­ing con­trac­tu­al rela­tion­ship with the Dri­ver who accepts Your Pick­up. The Com­pa­ny pro­vides infor­ma­tion and a method to facil­i­tate the Trans­port Ser­vices, but does not intend to pro­vide Trans­port Ser­vices or act in any way as a trans­porta­tion car­ri­er, there­fore has no respon­si­bil­i­ty or lia­bil­i­ty for any Trans­port Ser­vices pro­vid­ed to You by the Dri­vers.

2. Legal Status of the Company

2.1 Our Com­pa­ny pro­vides elec­tron­ic or tele­phone medi­a­tion ser­vices for the trans­port of Trav­ellers. As an e‑mediator body in the Trans­port Ser­vice that Dri­vers car­ry out, we act sole­ly as inter­me­di­aries between the Trav­ellers and the Dri­vers. Through its Plat­form, the Com­pa­ny pro­vides medi­a­tion ser­vices for the pro­vi­sion of Trans­port Ser­vices from Dri­vers to Trav­el­ers. Actu­al­ly, the Com­pa­ny does not itself pro­vide nor could it be con­sid­ered to pro­vide the Trans­port Ser­vices by itself, since it is not a licensed trans­port oper­a­tor. In case that You make a book­ing of a Trans­port Ser­vice through the Plat­form, You acknowl­edge that you are enter­ing into a con­tract for the pro­vi­sion of the Trans­port Ser­vice sole­ly with the Dri­vers and You and the Dri­ver bear sole lia­bil­i­ty for the ful­fill­ment of the pro­vi­sion of the Trans­port.

2.2 The Com­pa­ny does not pro­vide trans­port ser­vices, and it is not involved in the rela­tion­ship between You and the Dri­ver who Picks You Up, as the con­trac­tu­al rela­tion­ship for the pro­vi­sion of Trans­port Ser­vice, is estab­lished exclu­sive­ly between You and the Dri­ver who under­takes to pro­vide You with Trans­port Ser­vices. In no way does the Com­pa­ny par­tic­i­pate as a con­tract­ing par­ty in these con­tracts, nor does it obtain any rights or oblig­a­tions deriv­ing from such con­tracts. The Com­pa­ny assumes no respon­si­bil­i­ty for the Trav­el­ers’ trans­port, for which Dri­vers are sole­ly respon­si­ble. As a result, the Com­pa­ny, its rep­re­sen­ta­tives, employ­ees and assis­tants are not liable in any way for the risks asso­ci­at­ed with the con­clu­sion, exe­cu­tion and com­ple­tion of the trans­ac­tions between the Trav­el­ers and Dri­vers and are not liable in any way for any dam­ages deriv­ing from such trans­ac­tions. Besides, the choice of whether to book a Pick Up through the Plat­form, is at Your sole dis­cre­tion. How­ev­er, if You accept it, You are bound and war­rant that You will meet all oblig­a­tions aris­ing out of these Terms of Use.

2.3 The Com­pa­ny does not rep­re­sent You or the Dri­ver, so it does not pro­vide any guar­an­tees regard­ing the qual­i­ty of the Trans­port Ser­vices, the com­ple­tion of the Trans­fer, Trav­el­ers’ and Dri­vers’ behav­ior. In addi­tion, the Com­pa­ny does not rep­re­sent or act on behalf of any trans­port com­pa­ny.

2.4 Please note that Dri­vers do not have an employ­ment rela­tion­ship with the Com­pa­ny or its part­ners. The Plat­form con­sti­tutes a method of link­ing You to Dri­vers. In addi­tion, the Com­pa­ny does not pro­vide any insur­ance to Dri­vers or to their vehi­cles and assumes no lia­bil­i­ty if You lose Your staff while on a Pick Up.

2.5 The Com­pa­ny may refer Dri­vers to You for the pro­vi­sion of the Trans­port Ser­vices. It will not eval­u­ate the suit­abil­i­ty, legal­i­ty or abil­i­ty of any Dri­ver and You express­ly waive and relieve the Com­pa­ny of any and all claims, lia­bil­i­ties or dam­ages aris­ing from, or are in any way relat­ed to, the Dri­ver. The Com­pa­ny shall not be part of any dis­pute between You and the Dri­vers. By book­ing Trans­port Ser­vices, You acknowl­edge that the Com­pa­ny has no involve­ment in the con­trac­tu­al rela­tion­ship between the Dri­ver and You, how­ev­er the Trans­port Ser­vices are gov­erned by these Gen­er­al Terms.

2.6 The inter-Medi­a­tion ser­vices We pro­vide are only avail­able for per­son­al, non-com­mer­cial use. There­fore, it is not per­mit­ted to resale, dis­trib­ute through deep-link, use, copy, track (e.g. through spi­der, scrape), dis­play, down­load or repro­duce any con­tent or infor­ma­tion, soft­ware, prod­ucts or ser­vices avail­able at the Plat­form, for any com­mer­cial or com­pet­i­tive activ­i­ty or pur­pose.

3. Policies of the Transport Services

3.1 Book­ing Pol­i­cy

We do not oper­ate Our Ser­vice in every city. To find out if We can serve You in Your des­ti­na­tion, You have to check with Us.

To book Your trans­fer, You need to pro­vide Us with some infor­ma­tion such as Your per­son­al details and con­tact points (email – mobile), the Pick Up place, date and time, Your place of des­ti­na­tion, flight num­ber in case You arrive by plane so We can make arrange­ments in Your favor in case there is a delay, the num­ber of pas­sen­gers and their pieces of lug­gage in order to arrange for the right Vehi­cle to pick You up, and also Your pay­ment infor­ma­tion. You have to accept Our Terms of Use and Pri­va­cy Pol­i­cy, should You wish to make a book­ing for Your trans­fer with Us.

When a book­ing trans­fer is placed with Us, You will receive a con­fir­ma­tion email of receipt of Your book­ing trans­fer and We will pro­vide You with Your Book­ing code and the meet­ing point at the Pick­up place. We will exam­ine whether We can serve the Trans­fer as a whole, or We have grounds to reject it, accord­ing to the pro­vi­sions of the present Gen­er­al Terms of Use. Once a Wel­come Dri­ver has been assigned to oper­ate your Trans­fer we will pro­vide You with their name Impor­tant Legal Notice: Please note that com­ple­tion of the online book­ing process along with the acknowl­edge­ment email We send to You, does not con­sti­tute Our accep­tance of Your offer to book a Trans­fer through Us, even though on the acknowl­edge­ment email of Your offer, the Book­ing code is depict­ed. Our accep­tance of Your offer to pro­vide through Our Plat­form with a Trans­fer, will take place only when We take pay­ment from You (i.e. when Your card or Pay­Pal account is cred­it­ed). We reserve the right to decline a Book­ing Order for any rea­son, includ­ing legal and reg­u­la­to­ry rea­sons. If we can­not pro­vide You with the Trans­port Ser­vice, We will not process Your order, We will inform You as soon as pos­si­ble and, if You have already paid for the prod­ucts we can­not deliv­er, refund You in full in a time­ly man­ner.

You are sole­ly respon­si­ble for sub­mit­ting Us Your real per­son­al data when book­ing a pick up with through Us. You also war­rant and rep­re­sent that Your are the hold­er or have legal rights on the pay­ment cars/ accounts details You pro­vide Us with and that there is enough mon­ey to cov­er the val­ue of the Trans­fer Ser­vice. We may pro­ceed (how­ev­er, are not oblig­ed to) in an exam­i­na­tion process of the pay­ment details You pro­vide Us with when choos­ing cred­it card as a pay­ment method or via Online Providers. In case an error, mis­lead­ing state­ment or oth­er prob­lem occurs, We may, at Our sole dis­cre­tion reject Your Order.

3.2 Traveller Cancellation Request Policy

3.3 Traveller Change Request Policy

You can con­tact the Com­pa­ny via a phone call at the phone num­ber pro­vid­ed in the con­fir­ma­tion email or in the web­site or email at info@seabluetours.com and ask to change any of the book­ing details up until 12 hours pri­or the sched­uled pick­up time.

Depend­ing on the changes request­ed, the Trans­fer price might change. On that occa­sion, the new Trans­fer price will be com­mu­ni­cat­ed to You, and the new Trans­fer details will be in effect once there is pay­ment con­fir­ma­tion of the new Trans­fer price where applic­a­ble. If the new Trans­fer price is less, the Com­pa­ny shall par­tial­ly refund You. If the new Trans­fer price is more You should give us Your con­sent to charge Your card with the addi­tion­al amount (if any) due to the change request.

The Com­pa­ny can­not accom­mo­date any changes to the details of Trans­fers request­ed with­in less than 12 hours pri­or to the sched­uled pick­up time. I n this occa­sion, the Trans­fer will either be oper­at­ed as ini­tial­ly booked, or the You can pro­ceed with a can­cel­la­tion request, as per the Trav­eller Can­cel­la­tion Request Pol­i­cy.

3.4 Complimentary Waiting Time Policy

Your Wel­com­er will be wait­ing for You at the Pick Up place at the time that is sched­uled in the Book­ing Order, sub­ject to the pro­vi­sions of this Com­ple­men­tary Wait­ing Time Pol­i­cy and Extra Wait­ing Time Pol­i­cy, so You must make sure that You show up in time, to avoid as being marked as a non-show where all the Terms of the Trav­ellers’ No – Show Pol­i­cy apply.

The Com­pa­ny offers the fol­low­ing com­pli­men­ta­ry wait­ing times, depend­ing on the type of Trans­fer booked:

•  Air­port: 60 min­utes
•  Port, Train Sta­tion, Bus Sta­tion: 30 min­utes
• Oth­er pick­ups (incl. Sight­see­ing Rides): 20 min­utes

The com­pli­men­ta­ry wait­ing time starts count­ing from the sched­uled pick­up time.

More specif­i­cal­ly, for an airport/port pick­up where the sched­uled pick­up time is oth­er than the flight/ship arrival time and the flight/ship is delayed and expect­ed lat­er than the sched­uled pick­up time, the new arrival time becomes the pick­up time.

For an airport/port pick­up where the sched­uled pick­up time is the flight/ship arrival time and there is a flight/ship delay, the com­pli­men­ta­ry wait­ing time starts from the moment the flight/ship arrives pro­vid­ed the Trav­eller has pro­vid­ed cor­rect and ade­quate flight/ship details to allow for the track­ing of the arrival. The above is true for up to 8 hours of flight/ship delay. If the flight/ship is delayed more than 8 hours, the Trans­fer is can­celled and the entire Trans­fer fee is refund­ed to the Trav­eller.

For an airport/port pick­up where the pick­up time is the flight/ship arrival time and the flight/ship arrives ear­li­er than the sched­uled time, the sched­uled pick­up time remains the ini­tial sched­uled pick­up time.

For an air­port pick­up where the Trav­ellers are arriv­ing with more than one flights, the Com­pa­ny con­sid­ers the sched­uled pick­up time to be the one declared by the Trav­eller as the arrival time dur­ing the book­ing, or an updat­ed arrival time as per the Trav­eller Change Request Pol­i­cy. Any notes left by the Trav­eller dur­ing the book­ing men­tion­ing sev­er­al flights do not con­sti­tute a sched­uled pick­up time adjust­ment. In the occa­sion where a group of Trav­ellers arriv­ing with mul­ti­ple flights land­ing at dif­fer­ent times have booked one Trans­fer, it is sug­gest­ed that they add in the flight details the flight arriv­ing last.

3.5 Extra Waiting time Policy

Extra wait­ing time is defined as an amount of time in addi­tion to the com­ple­men­tary wait­ing time offered by the Com­pa­ny for which the Trav­eller asks the Dri­ver to wait for them.

You can ask for the Dri­ver to wait for You longer than Company’s com­ple­men­tary wait­ing time as per the Com­ple­men­tary Wait­ing Time Pol­i­cy, either in advance (before the Trans­fer is oper­at­ed) or the lat­est by the end of the com­ple­men­tary wait­ing time. You can do so by con­tact­ing Company’s Cus­tomer Sup­port either by a phone call at the phone num­ber pro­vid­ed in the con­fir­ma­tion email or in the web­site or by send­ing an email at info@seabluetours.com. The Com­pa­ny can guar­an­tee only the com­pli­men­ta­ry wait­ing time as addi­tion­al wait­ing time for the Trav­eller if the extra wait­ing time has not been asked for at least 12 hours before the sched­uled pick­up time.

If You request an extra wait­ing time and the assigned Dri­ver can accom­mo­date this, an extra fee will be charged to You for every 15 min­utes of extra wait­ing time, as fol­lows:

• For a Pick­up where a Sedan car-type is assigned: EUR 6.00 / 15 min
• For a Pick­up where a Mini­vans car-type is assigned: EUR 9.00 / 15 min
• For a Pick­up where a Minibus car-type is assigned: EUR 12.00 / 15 min

The Com­pa­ny does not charge any addi­tion­al com­mis­sions to these fees.

When the extra wait­ing time request can be accom­mo­dat­ed by the Dri­ver, You have to con­sent on the addi­tion­al applic­a­ble fees either over a phone call with the Com­pa­ny or by com­plet­ing the trans­ac­tion by Your­self in the link that the Com­pa­ny shall send to You . Pay­ment of the fee can be made either in cash direct­ly to the Dri­ver before the start of the Trans­fer, or elec­tron­i­cal­ly to
the Com­pa­ny.

3.6 Traveller No-Show Policy

Trav­eller No-Show (TNS) is defined as a Trav­eller not being at the pick­up loca­tion by the end of the com­pli­men­ta­ry wait­ing time, or the extra wait­ing time if that has been agreed between the Trav­eller, the assigned Dri­ver and the Com­pa­ny as per the Com­ple­men­tary Wait­ing Time Pol­i­cy and the Extra Wait­ing Time Pol­i­cy .

The pick­up loca­tion is defined as the place where the Trav­eller has asked to be picked up from. In case of airport/port pick­up, the Com­pa­ny noti­fies You via the book­ing con­fir­ma­tion email the exact pick­up loca­tion where the Dri­ver will be wait­ing for You (i.e. Arrivals hall, Depar­ture hall, etc.).

In the occa­sions where the Trav­eller fails to appear at the pick­up loca­tion by the end of their com­ple­men­tary wait­ing time, or the end of the extra wait­ing time, or if an “Extra Wait­ing Time” request has not been able to be accom­mo­dat­ed by the Dri­ver, the Trans­fer is marked as a “Trav­eller No Show” (“TNS”). In this case no amount is refund­ed to the Trav­eller. If an extra wait­ing time was agreed with the Trav­eller as per the Extra Wait­ing Time Pol­i­cy, the Trav­eller must pay the extra wait­ing fee as well.

If You are not at the pick­up loca­tion at the sched­uled pick­up time, and the Pick up place is an Air­port, Port, Train Sta­tion or Bus Sta­tion, the assigned Dri­ver will try to con­tact You via text/Whatsapp/Viber or he will try to call You on Your Mobile. By book­ing a Trans­fer You con­sent to Us pro­vid­ing Your mobile phone num­ber to Your Wel­com­er.

A pos­si­ble TNS will be report­ed by Your Wel­com­er to the Com­pa­ny, at the fol­low­ing times:

• For air­port pick­ups by 45 min­utes of a Traveller’s delay to appear at the pick­up loca­tion after the sched­uled pick­up time
• For Port, Train Sta­tion, Bus Sta­tion pick­ups by 15 min­utes of a Traveller’s delay to appear at the pick­up loca­tion after the sched­uled pick­up time
• For Sight­see­ing Rides and oth­er Trans­port Ser­vices by 5 min­utes of a Traveller’s delay to appear at the pick­up loca­tion after the sched­uled pick­up time

Upon a Driver’s noti­fi­ca­tion of a pos­si­ble TNS, the Com­pa­ny will try to con­tact the You (via call and/or text/Whatsapp/Viber and/or email) in an effort to locate You. These efforts will be car­ried out until the end of the Your com­pli­men­ta­ry wait­ing time as per these present Terms of Use.

By the end of Your com­pli­men­ta­ry wait­ing time, the fol­low­ing will hap­pen:

• If You have not been reached (have not replied) , We must “release” the Dri­ver. In this occa­sion, the Trans­fer is marked as a “TNS”.
• If You have been reached and have com­mu­ni­cat­ed that You will be at the pick­up loca­tion by the end of the com­pli­men­ta­ry wait­ing time, We must inform the Dri­ver to wait. If You fails to appear by the end of the com­pli­men­ta­ry wait­ing time, We will make one final effort to reach out to You, and depend­ing on the out­come, either release the dri­ver imme­di­ate­ly, or fol­low Company’s Extra Wait­ing Time Pol­i­cy accord­ing­ly.
• If You have been reached and You have asked for extra wait­ing time, We will con­tact the Dri­ver where­as the Extra Wait­ing Time Pol­i­cy will apply accord­ing­ly.

You have 24 hours to dis­pute a TNS by con­tact­ing Welcome’s Cus­tomer Sup­port. In the occa­sion You dis­pute a TNS, if the Dri­ver was at the pick­up loca­tion between the sched­uled pick up time and the end of the com­pli­men­ta­ry wait­ing time (or extra wait­ing time if applic­a­ble), there is suf­fi­cient evi­dence to assume the Dri­ver was at the pick­up loca­tion as per Company’s poli­cies. If there is suf­fi­cient evi­dence to assume that both You and the Dri­ver were at the pick­up loca­tion but failed to meet each oth­er and the Trans­fer was not oper­at­ed, You will be refund­ed 80% of the Trans­fer price, where­as the 20% will be kept by Us in order to cov­er par­tial­ly Driver’s fee, since the Com­pa­ny is respon­si­ble to pay them their fee.

3.7 Driver No-Show Policy

The Dri­ver must be at the pick­up loca­tion by the sched­uled pick­up time. If the Dri­ver is to be up to 10 min­utes late, they will con­tact and noti­fy the Trav­eller (via call and text/Whatsapp) as much in advance as pos­si­ble, and the lat­est by the sched­uled pick­up time. If the Dri­ver is to be more than 10 min­utes late, they will con­tact and noti­fy Com­pa­ny ’s CS as much in advance as pos­si­ble, and the lat­est by the sched­uled pick­up time. Com­pa­ny ’s CS will con­tact the Trav­eller and noti­fy them of the expect­ed Dri­ver delay.

3.8 Baggage Allowance Policy

When book­ing the Trans­fer, You are request­ed to declare the num­ber of pieces of lug­gage You will be car­ry­ing with them dur­ing the Trans­fer.

One piece of lug­gage is con­sid­ered to be

• A medi­um to large sized back­pack
• An aver­age suit­case, whether it’s a car­ry-on or checked-in type (vol­ume not to exceed 100lt)

Should You car­ry addi­tion­al items such as baby car­riages, pet car­ri­ers, sports equip­ment, fold­able wheel­chairs, musi­cal instru­ments, etc. You must declare one piece of lug­gage for each one of those items and add a note to the book­ing describ­ing them. The Com­pa­ny might con­tact You for clar­i­fi­ca­tions and adjust the book­ing details accord­ing­ly in order to ensure the prop­er car-type is assigned to oper­ate the Trans­fer.

The Trans­fer price and the car-type assigned to oper­ate the booked trans­fer are cal­cu­lat­ed amongst oth­er fac­tors based on the num­ber of Trav­ellers and pieces of lug­gage declared. If You appears with more trav­ellers and/or car­ry­ing more pieces of lug­gage than declared, and the assigned Dri­ver can­not safe­ly and legal­ly accom­mo­date these, the Dri­ver will con­tact Company’s CS before the start of the Trans­fer explain­ing the sit­u­a­tion, and assist You in hail­ing anoth­er Vehi­cle. In that occa­sion the Dri­ver will only car­ry the num­ber of Trav­ellers and pieces of lug­gage declared in the Trans­fer book­ing.

If You appear with more Trav­ellers and/or car­ry­ing more pieces of lug­gage than declared, and the assigned Dri­ver can safe­ly and legal­ly accom­mo­date these (i.e. in the case where a Mini­van car-type accept­ed a Sedan car-type Trans­fer), the Dri­ver must con­tact the Com­pa­ny’ before the start of the Trans­fer explain­ing the sit­u­a­tion. If the addi­tion­al num­ber of Trav­ellers and/or lug­gage com­bi­na­tion yield a dif­fer­ent Trans­fer price, the Com­pa­ny will recal­cu­late this and noti­fy You accord­ing­ly. If You con­sent to pay­ing the addi­tion­al charges, the Dri­ver will accom­mo­date the addi­tion­al pas­sen­gers and/or pieces of lug­gage. Oth­er­wise, the Dri­ver will kind­ly assist You in hail­ing anoth­er vehi­cle and car­ry the num­ber of Trav­ellers and pieces of lug­gage declared in the Trans­fer book­ing.

The Com­pa­ny will not bare the cost of any oth­er means of trans­porta­tion used by You.

3.9 Traveller Refund Policy

Trans­fer fee paid by a Trav­eller will be offered as an open date coupon (as men­tioned in arti­cle 3.2 Trav­eller Can­cel­la­tion Request Pol­i­cy) in the fol­low­ing occa­sions:

• If the booked Trans­fer is can­celed by the Com­pa­ny for oper­a­tional capac­i­ty rea­sons
• If the booked Trans­fer is can­celed due to a force majeure inci­dent (strike, demon­stra­tion, nat­ur­al dis­as­ter, acci­dent, etc.)
• If the Trans­fer is can­celed due to a flight/ship delay over 8 hours as per the Com­pli­men­ta­ry Wait­ing Time Pol­i­cy

Oth­er cas­es:

• If the Com­pa­ny receives a Trav­eller can­cel­la­tion request up to 24 hours pri­or to the sched­uled pick­up time, as per the Trav­eller Can­cel­la­tion Request Pol­i­cy, there is a can­cel­la­tion fee of 20% of the amount paid which will be held by Us. The rest 80% is refund­ed.
• If the Com­pa­ny receives a Trav­eller can­cel­la­tion request with­in less than 24 hours pri­or to the sched­uled pick­up time, as per the Trav­eller Can­cel­la­tion Request Pol­i­cy, it is con­sid­ered as a last minute and non refund­able can­cel­la­tion, result­ing in a 100% can­cel­la­tion fee and NO refund to the Trav­eller.

In the occa­sion of a Trav­eller-dis­put­ed “Trav­eller No-Show”, if there is suf­fi­cient evi­dence to assume that both the Trav­eller and Dri­ver were at the pick­up loca­tion but failed to meet each oth­er and the Trans­fer was not oper­at­ed, the Trav­eller will be refund­ed 80% of the Trans­fer price as per the Trav­eller No-Show Pol­i­cy.

4. Travellers’ Rights and Obligations – Representations – Warranties

4.1 TRAVELLERS’ REPRESENTATIONS-WARRANTIES : By using the Plat­form, You agree:

• to pro­vide true, accu­rate, com­plete and updat­ed infor­ma­tion about your­self at the book­ing form, and update them when­ev­er nec­es­sary. The Com­pa­ny is not oblig­at­ed to mon­i­tor or con­trol the accu­ra­cy of infor­ma­tion pro­vid­ed by You. If any infor­ma­tion pro­vid­ed by You is not in accor­dance with these pro­vi­sions or if the Com­pa­ny has rea­son­able grounds to sus­pect that such pieces of infor­ma­tion do not agree, the Com­pa­ny has the right to refuse Your reg­is­tra­tion, and sus­pend or ter­mi­nate imme­di­ate­ly, regard­less of notice, the reg­is­tra­tion of Your account and refuse any and
  every use, present or future, of the Ser­vices that require reg­is­tra­tion. In this case, You shall not be enti­tled to any indem­ni­ty or com­pen­sa­tion for the refusal, sus­pen­sion or can­cel­la­tion of Your reg­is­tra­tion.
• that You will not use the Plat­form: for any unlaw­ful pur­pose; in any way that inter­rupts, dam­ages, impairs or ren­ders the Com­pa­ny less effi­cient; to trans­fer files that con­tain virus­es, tro­jans or oth­er harm­ful pro­grams; to access or attempt to access the accounts of oth­er users or to pen­e­trate or attempt to pen­e­trate any secu­ri­ty mea­sures; to dis­sem­i­nate any con­tent which is defam­a­to­ry, obscene, or may have the effect of being harass­ing, threat­en­ing or abu­sive to an indi­vid­ual or group of indi­vid­u­als on the basis of reli­gion, gen­der, sex­u­al ori­en­ta­tion, race, eth­nic­i­ty, age or
  dis­abil­i­ty or oth­er­wise; to adver­tise or pro­mote third par­ty or Your own prod­ucts or ser­vices;
• to refrain from doing any­thing which we rea­son­ably believe to be dis­rep­utable or capa­ble of dam­ag­ing our rep­u­ta­tion
• and acknowl­edge that we have lim­it­ed con­trol over the nature and con­tent of infor­ma­tion received by You or oth­er users of the Plat­form. Although we reserve the right to do so, we do not mon­i­tor such con­tent in the usu­al course of busi­ness and will not be liable for any such con­tent. If You have a com­plaint about anoth­er user please con­tact us via the Plat­form;
• to com­ply with all applic­a­ble laws from Your home nation, the coun­try, state and city in which You are present while using the soft­ware or Ser­vice;
• to treat Dri­vers intro­duced to You through the Plat­form with respect and not to cause dam­age to their Vehi­cle;
• to com­pen­sate and defend us ful­ly against any claims or legal pro­ceed­ings brought against us by any oth­er per­son as a result of Your breach of this agree­ment.
• that the email (e.g xxx@yahoo.com) that You use to reg­is­ter on the Plat­form shall not resem­ble to Company’s com­pa­ny name. Also log in pass­words deemed offen­sive may be delet­ed, as well as con­tain­ing a URL or email address.
• that You shall not use the Ser­vice or soft­ware to cause nui­sance, annoy­ance or incon­ve­nience
• that by access­ing and using the Ser­vices via mobile devices, or by using cer­tain mobile fea­tures, You may incur fees from the provider or car­ri­er of the mobile ser­vices that You use (“Car­ri­er”) and You are sole­ly respon­si­ble for the pay­ment of such fees.

4.2 You acknowl­edge and agree that You must avoid any action that may cause traf­fic safe­ty prob­lems. Par­tic­u­lar­ly, You war­rant and rep­re­sent that You will:

• not in any way hin­der the Dri­ver from dri­ving safe­ly dur­ing Your trans­fer,
• not attempt to dis­em­bark or board the vehi­cle when it is mov­ing,
• not smoke,
• not open win­dows and doors with­out the Driver’s con­sent;
• be decent, cour­te­ous and not dis­play inap­pro­pri­ate, abu­sive, provoca­tive or threat­en­ing behav­ior in any way dur­ing the Trans­fer;
• not take any action that may cause dam­age to the Driver’s Vehi­cle,
• take care that the chil­dren, ani­mals and objects to be trans­ferred are done so with respon­si­bil­i­ty,
• Not throw objects inside or out­side the Vehi­cles or pol­lute them in any way,
• Care­ful­ly observe the instruc­tions for trav­el­ing with young chil­dren and for the trans­port of infant and kid strollers, lug­gage, bicy­cles and pets,
• not con­sume food and drinks through­out Your Trans­fer and until the end of the Trans­fer.
• not embark on a Vehi­cle with dirty or con­t­a­m­i­nat­ed cloth­ing

4.3 In cas­es where You car­ry ani­mals and/or objects dur­ing the Trans­fer and the Vehi­cle is damaged/destroyed or gets dirty some­how due to them, You under­take the oblig­a­tion to pay for any such dam­ages.

4.4. You also war­rant that You have ful­ly read and under­stood these Terms of Use, the Pol­i­cy of Accept­able Uses, the Pri­va­cy Pol­i­cy and accepts them ful­ly and uncon­di­tion­al­ly and that You meet all the legal require­ments for the accep­tance of these Terms.

4.5 You war­rant and rep­re­sent that at Your own respon­si­bil­i­ty and expense, You shall imme­di­ate­ly take all nec­es­sary mea­sures and in any case ful­ly com­pen­sate, indem­ni­fy and hold harm­less the Com­pa­ny, its Affil­i­ates and its Part­ners and any third par­ty that derives rights there­from (part­ners, employ­ees, admin­is­tra­tors, sup­pli­ers, agents, rep­re­sen­ta­tives of the same and its asso­ciates) for any claim, loss, dam­age, cost, expens­es, lia­bil­i­ties, devi­a­tions, penal­ties, fines, lawyer fees We have suf­fered as a result of (a) any vio­la­tion by You of these Terms of Use and / or the Pol­i­cy of Accept­able Uses, of Your rep­re­sen­ta­tions and war­ranties under this Agree­ment, of intel­lec­tu­al prop­er­ty or oth­er rights of the Com­pa­ny; (b) any oth­er action or omis­sion that is ille­gal while using the Ser­vice; © vio­la­tion of applic­a­ble law on Your behalf.

5. Company’s Rights

5.1 Def­i­nite deac­ti­va­tion (dele­tion) of the Plat­form: Save as pro­vid­ed in these Gen­er­al Terms the Com­pa­ny express­ly reserves the right to delete the Plat­form and the Ser­vice respec­tive­ly, in the fol­low­ing cas­es at the Company’s absolute dis­cre­tion: a) in case You vio­late the Accept­able Use Pol­i­cy of the Plat­form, and / or b) vio­lates any term or pro­vi­sion men­tioned and at the Company’s absolute dis­cre­tion this vio­la­tion caus­es imme­di­ate risk-loss to the Com­pa­ny and / or to any oth­er User of the Plat­form c) has com­mit­ted, at the Company’s absolute dis­cre­tion, a penal or oth­er offence, dur­ing the use of the Plat­form and the Ser­vice and / or the Trans­port Ser­vices and/or d) for any oth­er impor­tant rea­son referred to here­in.

5.2 In the above cas­es, the Platform/Service is deac­ti­vat­ed imme­di­ate­ly and auto­mat­i­cal­ly, with­out the Com­pa­ny pro­vid­ing to the Trav­eller the right to remove the vio­la­tion, express­ly reserv­ing all its legal rights, includ­ing the right to com­pen­sa­tion for any dam­age that may have been suf­fered by the acts and / or omis­sions of its Users accord­ing to the above men­tioned.

5.3 Tem­po­rary de-acti­va­tion (dele­tion) of the Plat­form : Save as pro­vid­ed in these Gen­er­al Terms regard­ing the deac­ti­va­tion (dele­tion) of the Plat­form, the Com­pa­ny express­ly reserves its right at its sole dis­cre­tion to tem­porar­i­ly deac­ti­vate the Platform/Service, direct­ly and with­out any penal­ty in the event that it con­sid­ers that the Trav­eller has breached or has vio­lat­ed any applic­a­ble law and until the Trav­eller removes the breach with­in the time peri­od drawn by the Com­pa­ny, at its sole dis­cre­tion. In the event of the Traveller’s non-com­pli­ance, the Com­pa­ny may defin­i­tive­ly deac­ti­vate the Plat­form for the Trav­eller, express­ly reserv­ing all its law­ful rights, includ­ing the right for com­pen­sa­tion of any dam­age suf­fered by the User’s actions and / or omis­sions in accor­dance with the above men­tioned.

5.4 It is express­ly agreed that in the event of a per­ma­nent or tem­po­rary deac­ti­va­tion (dele­tion) of the Plat­form as per arti­cles 5.1 and 5.2 above is based on auto­mat­ed means, the user is not enti­tled to claim com­pen­sa­tion of any dam­age caused by the deac­ti­va­tion of the Platform/Service, in accor­dance with the above pro­vi­sions, even if the evi­dence on which the Com­pa­ny was based for the dele­tion of the Plat­form was incor­rect since the user acknowl­edges and accepts that the auto­mat­ed means used by the Com­pa­ny to iden­ti­fy any ille­gal or con­tract breach­ing actions of users are based either on gen­er­alised / auto­mat­ed elec­tron­ic com­mands of a soft­ware pro­gram that may include and / or make errors or on com­plaints by oth­er Users.

5.5 Ter­mi­na­tion of the Plat­form s Func­tion: The Com­pa­ny reserves the right, for tech­ni­cal rea­sons, main­te­nance and / or upgrade of the Plat­form, to dis­con­tin­ue the func­tion of the Platform/Service tem­porar­i­ly and at reg­u­lar inter­vals. In the event that this inter­rup­tion lasts more than a rea­son­able peri­od of time at the absolute dis­cre­tion of the Com­pa­ny or such inter­rup­tion has already been sched­uled by the Com­pa­ny, the lat­ter will noti­fy its Users. It is express­ly agreed that Users may not raise any claim against the Com­pa­ny for any loss or dam­age what­so­ev­er aris­ing out of this rea­son even if the Com­pa­ny, at its sole dis­cre­tion, does not give notice of such inter­rup­tion.

5.6 Except as express­ly set forth here­in, the Com­pa­ny may at any time ter­mi­nate, change, sus­pend or dis­con­tin­ue any par­tic­u­lar func­tion of the Plat­form, includ­ing the avail­abil­i­ty of the Ser­vice itself, pro­vid­ed that it noti­fy Trav­ellers in writ­ing with­in rea­son­able notice peri­od before the ter­mi­na­tion date as per this arti­cle.

5.7 Lim­i­ta­tion of war­ranties: The Com­pa­ny, its direc­tors, share­hold­ers, employ­ees, providers, part­ners always act in good faith in the con­text of the law and the present Gen­er­al Terms of Use. Hence it has take all tech­ni­cal and oth­er mea­sures and uses its best endeav­ours to ensure that (a) the Plat­form oper­ates con­tin­u­ous­ly and prop­er­ly with­out any prob­lems, inter­rup­tions, delays, errors or mis­takes; (b) defects and/or mis­takes are cor­rect­ed, (c ) data/information trans­ferred through the Plat­form (d) the tech­nol­o­gy used by the Com­pa­ny or the Servers, through which the Ser­vice is made avail­able to the Users, does not con­tain virus­es or oth­er harm­ful com­po­nents, how­ev­er THE COMPANY DOES NOT PROVIDE ANY RESPECTIVE WARRANTIES for all of the above men­tioned.

5.8 In addi­tion, the Com­pa­ny does not pro­vide any war­ran­ty for (a) the appro­pri­ate, effec­tive, and effi­cient func­tion of the Plat­form with regard to the pur­pose for which the Trav­eller uses it; (b) the com­pat­i­bil­i­ty of the Plat­form with third par­ty soft­ware that Dri­ver may use, unless these (soft­ware) are pro­vid­ed by the Com­pa­ny and only to the extent the Com­pa­ny has guar­an­teed for them in the rel­e­vant licens­es pro­vid­ed to the Trav­ellers © the prop­er and effi­cient exe­cu­tion of the Dri­vers’ trans­ac­tion Oblig­a­tion.

5.9 Lim­i­ta­tion of Oblig­a­tions: The Plat­form and the Ser­vice is pro­vid­ed “as it is and is made avail­able” and in a ful­ly auto­mat­ed man­ner and does not include the impor­ta­tion by the Com­pa­ny of any ele­ment in the Service’s sys­tem nor any cus­tomi­sa­tions on an ad hoc basis. The Appli­ca­tion may in the future be para­me­terised, at the sole dis­cre­tion of the Com­pa­ny.

5.10 The Com­pa­ny shall take all nec­es­sary tech­ni­cal and oth­er mea­sures to ensure that Trav­ellers com­ply with the present Terms of Use, how­ev­er, as a Provider of Infor­ma­tion Soci­ety Ser­vices, it has no gen­er­al nor statu­to­ry oblig­a­tion to (a) con­trol, (b) active­ly seek for facts or cir­cum­stances that indi­cate that Trav­eller has engaged in an unlaw­ful or con­tract breach­ing activ­i­ty while using the Platform/Service, © pro­vi­sion of tech­ni­cal sup­port and/or edu­ca­tion of the Trav­ellers.

5.11 Lim­i­ta­tion of Lia­bil­i­ty. In addi­tion to what is express­ly stat­ed here­in, the Com­pa­ny has no civ­il, penal and bears no lia­bil­i­ty towards the Trav­eller, any Autho­rised Users, their Affil­i­ates, Employ­er or employ­ee and / or any third par­ty ren­der­ing rights what­so­ev­er, in case that any of these per­sons, dur­ing using the Ser­vice, suf­fer any dam­age, loss, direct or indi­rect, inci­den­tal or dam­age for loss of prof­its, busi­ness, income, rep­u­ta­tion, sales of prod­ucts and fre­quen­cy of ser­vices’ pro­vi­sion, or any oth­er direct, indi­rect or repayable, eco­nom­ic or oth­er­wise, loss of prof­its, due to:

5 .11.1 Delayed or inap­pro­pri­ate send­ing, trans­mis­sion, main­te­nance, reten­tion, down­load­ing of any data, infor­ma­tion or /and Con­tent and / or loss and destruc­tion of such data due to mis­takes, omis­sions, mal­func­tions or dys­func­tions of telecom­mu­ni­ca­tion Net­works, the Inter­net, the web­site, Inter­net Ser­vice Providers.

5.11.2 Any per­ma­nent or tem­po­rary dis­abling of the Ser­vice, any ter­mi­na­tion of the Ser­vice or its indi­vid­ual func­tions, or any tech­ni­cal col­li­sion of the Ser­vice in accor­dance with the terms here­in.

5.11.3 Events, sit­u­a­tions, acts, actions and / or omis­sions by the Com­pa­ny or third par­ties includ­ing the Users/Authorised Users for which the Com­pa­ny does not pro­vide any war­ranties and is not bound by the terms here­in.

5.11.4 Use by the Dri­vers or third par­ties of Trav­ellers’ data (includ­ing any per­son­al data) for pur­pos­es oth­er than the use of the Ser­vice

5.11.5 Infringe­ment of applic­a­ble law on the pro­tec­tion of per­son­al data or oth­er applic­a­ble leg­is­la­tion which relates, for exam­ple, to the use of the Ser­vice

5.11.6 Infringe­ment of the ACCEPTABLE USE OF THE PLATFORM POLICY, the present Terms of Use by the Trav­ellers or oth­er users of the Appli­ca­tion.

5.11.7 Any dis­crep­an­cy between the time sys­tem of the Ser­vice and an offi­cial­ly defined time sys­tem.

5.11.8 Events of force majeure.

5.11.9 Dri­vers mis con­duct and/or breach of any laws on their behalf. Dri­vers non show, or delays oth­er than as assumens here­in.

5.11.10 Loss of staff dur­ing the trans­fer or any acci­dent.

5.12 THE COMPANY ASSUMES NO RESPONSIBILITY FOR ANY DAMAGES THE TRAVELLER MAY SUFFER INCLUDING BUT NOT LIMITED TO LOSS OF DATA FROM DELAYS, NON-DELIVERIES, ERRORS, SYSTEM DOWN TIME, INCORRECT DELIVERY, NETWORK OR SYSTEM, DAMAGE FILES, INTERRUPTION OF SERVICE CAUSED BY NEGLIGENCE , FROM ERRORS AND / OR OMISSIONS OF THE USERS .

5.13 COMPANY IS NOT RESPONSIBLE FOR ANY DELAYS, FAILURES DELIVERY OR ANY OTHER LOSS OR DAMAGE ARISING FROM DATA TRANSFER VIA NETWORK AND INSTALLATION COMMUNICATIONS INCLUDING INTERNET WHILE USER – TRAVELLERS RECOGNIZES THAT THE SERVICE AND ANT DATA SENT BY HIM/HER ARE SUBJECT TO LIMITATIONS OF DELAYS AND ANY OTHER PROBLEMS WHICH
ARE RELATED TO THE USE OF THESE MEDIA COMMUNICATIONS.

5.14 In any case, it is express­ly agreed that the Com­pa­ny is liable only for direct dam­ages that result from decep­tion or gross neg­li­gence on its part. Sub­ject to manda­to­ry legal pro­vi­sions, the lia­bil­i­ty of the Com­pa­ny for direct loss due to gross neg­li­gence irre­spec­tive of legal rea­son is express­ly exclud­ed. The Company’s lia­bil­i­ty for indi­rect or con­se­quen­tial dam­ages, irre­spec­tive of rea­son, is com­plete­ly and explic­it­ly exclud­ed. Sub­ject to the lim­i­ta­tions set forth here­in and to the extent per­mit­ted by law, any lia­bil­i­ty of the Com­pa­ny is lim­it­ed to the total amount cor­re­spond­ing to the total cost of the Trans­port Ser­vice.

5.15 LIMITATIONS AND RESTRICTIONS SET HEREIN WITH REGARD TO DAMAGE COMPENSATION SHALL APPLY EVEN IF THE PRESENT TERMS AND CONDITIONS ARE NOT MET AND SATISFIED OR EVEN IF THEY ARE CONSIDERED VOID OR UNENFORCEABLE AND THE USER ACKNOWLEDGES THAT THESE LIMITATIONS ARE JUST AND CONSTITUTE THE BASIS OF THIS DOCUMENT AND THAT WITHOUTTHEM THE COMPANY WOULD NOT PROCEED.

5.16 Pro­vi­sion of Infor­ma­tion : The Com­pa­ny, if so request­ed by a com­pe­tent pros­e­cu­tion, super­vi­so­ry, judi­cial or oth­er Author­i­ty, is oblig­ed to trans­mit the data of the Users and/or of Third Par­ties, includ­ing any per­son­al data of Autho­rised Users pro­vid­ed to the Com­pa­ny in accor­dance with the present Gen­er­al Terms, as well as any oth­er data and any oth­er infor­ma­tion pro­vid­ed by them with­out their pri­or notice or con­sent, on the grounds of nec­es­sary pro­tec­tion mea­sures against risks to state and pub­lic secu­ri­ty as well as for pros­e­cu­tion rea­sons, includ­ing tax crimes and offences.

6. Charges and Payment Policy

The Com­pa­ny facil­i­tates pre-pay­ment via Pay­Pal, Brain­tree, Check­out or Shopi­fy, Check­out or Shopi­fy of a Traveller’s Trans­fer, The cost of a Trans­fer (“Trans­fer Cost”) is the amount shown to You when You get a quote via the Plat­form or the amount shown to You before pay­ment. Trans­fer cost includes Driver’s fee and Company’s rev­enue. The Company’s Rev­enue is cal­cu­lat­ed on a per­cent­age basis or may be a fixed fee and its cal­cu­la­tion may change with­out any pre­vi­ous notice to You and accord­ing to the Company’s will and as it is deemed nec­es­sary for Company’s busi­ness.

The Dri­ver is sole­ly respon­si­ble for pro­vid­ing a print­ed receipt to the Trav­eller and abid­ing with local tax reg­u­la­tions on the income gen­er­at­ed by the Trans­fer. We do not hold any respon­si­bil­i­ty what­so­ev­er for tax com­pli­ance of the Dri­ver and/or Trav­eller with local tax author­i­ties.

Refunds: The full amount of the Trans­fer Cost (includ­ing the Company’s Rev­enue), is charged imme­di­ate­ly fol­low­ing com­ple­tion of such elec­tion to the Traveller’s autho­rized PayPal,Braintree, Check­out or Shopi­fy account and trans­ferred (less the Company’s Rev­enue) to such Driver’s account.

About the Refund Pol­i­cy please see sec­tion II. 3 ‑Poli­cies of Trans­port Ser­vices.

Pro­mo­tion­al Offers: The Com­pa­ny, at its sole dis­cre­tion, may make avail­able pro­mo­tion­al offers with dif­fer­ent fea­tures to any of Trav­ellers.

Facil­i­ta­tion of Pay­ments: All Dona­tions or Charges, as applic­a­ble, shall be facil­i­tat­ed through Pay­Pal or Brain­tree or Check­out or Shopi­fy, Company’s third-par­ty pay­ment pro­cess­ing ser­vice.

7. Traveler Opinions

7.1 Only the Trav­ellers who have received the Trans­port Ser­vice may rate / com­ment the Trans­port Ser­vice, the Dri­vers, their vehi­cles or what­ev­er else they deem appro­pri­ate and worth­while of anno­ta­tion or of pos­i­tive or neg­a­tive remark.

7.2 In par­tic­u­lar, the Com­pa­ny, upon com­ple­tion of the Trans­port, sends an email to the Trav­el­er in order to invite them to rate the Dri­ver who car­ried out the Trans­port, and the Com­pa­ny. The Trav­el­er rates the Dri­ver by set­ting a score from one (1) up to five (5) stars. For a score of three or less stars, the Trav­el­er should choose one of the rea­sons pre­sent­ed to them to jus­ti­fy their neg­a­tive feed­back. In any case the Trav­el­er has the right to send to the Com­pa­ny com­ments regard­ing the Dri­ver, the Com­pa­ny, the Trans­port and / or any­thing else.

7.4 The Com­pa­ny does not indem­ni­fy or reward Trav­el­ers who have sent their rat­ing / feed­back. Trav­el­ers’ review, rat­ing and com­ments may be used by the Com­pa­ny at its absolute dis­cre­tion to inform Trav­el­ers for mar­ket­ing pur­pos­es and for pur­pos­es of its own eval­u­a­tion of the Dri­vers.

7.5 Trav­el­ers have the right to pub­lish rat­ings / com­ments in pub­lic media, for exam­ple, social media or web­sites such as FB, TRIPADVISOR and it is at the dis­cre­tion of the Com­pa­ny whether to con­sid­er these rat­ings / com­ments too, as part of Your eval­u­a­tion by the Com­pa­ny and how these are man­aged in gen­er­al.

8. DISCLAIMER

By enter­ing into this agree­ment and using the soft­ware, the Plat­form or Ser­vice, to the extent per­mit­ted by law, You agree that You shall defend, indem­ni­fy and hold the com­pa­ny, its licen­sors and each such party’s par­ent orga­ni­za­tions, sub­sidiaries, affil­i­at­ed com­pa­nies, dis­trib­u­tors, affil­i­ate (dis­tri­b­u­tion) part­ners, share­hold­ers, offi­cers, direc­tors, employ­ees, rep­re­sen­ta­tives, mem­bers, attor­neys, licensees, agents, or oth­ers involved in cre­at­ing, spon­sor­ing, pro­mot­ing, or oth­er­wise mak­ing avail­able the soft­ware and its con­tents harm­less from and against any and all claims, costs, dam­ages, loss­es, lia­bil­i­ties and expens­es (includ­ing attor­neys’ fees and costs) aris­ing out of or in con­nec­tion with: (i) any puni­tive, spe­cial, indi­rect or con­se­quen­tial loss or dam­ages, any loss of pro­duc­tion, loss of prof­it, loss of rev­enue, loss of con­tract, loss of or dam­age to good­will or rep­u­ta­tion, loss of claim, (ii) any inac­cu­ra­cy relat­ing to the (descrip­tive) infor­ma­tion (includ­ing per­son­al data, com­ments, and rat­ings) of the users as made avail­able on our soft­ware, (iii) the ser­vices ren­dered by the dri­ver, (iv) any (direct, indi­rect, con­se­quen­tial or puni­tive) dam­ages, loss­es or costs suf­fered, incurred or paid by You (includ­ing attor­neys’ fees and costs), pur­suant to, aris­ing out of or in con­nec­tion with the use, inabil­i­ty to use or delay or virus of our soft­ware and/or the serv­er that the soft­ware is host­ed, or (v) for any (per­son­al)
injury, death, prop­er­ty dam­age, or oth­er (direct, indi­rect, spe­cial, con­se­quen­tial or puni­tive) dam­ages, loss­es or costs suf­fered, incurred or paid by You, whether due to (legal) acts, errors,
breach­es, (gross) neg­li­gence, will­ful mis­con­duct, omis­sions, non-per­for­mance, mis­rep­re­sen­ta­tions, tort or strict lia­bil­i­ty by or (whol­ly or part­ly) attrib­ut­able to the user (its employ­ees, direc­tors, offi­cers, agents, rep­re­sen­ta­tives or affil­i­at­ed companies)(including attor­neys’ fees and costs), includ­ing any (par­tial) can­cel­la­tion, dou­ble-book­ing, strike, force majeure or any oth­er event beyond our con­trol (vi) any infor­ma­tion on this soft­ware some­times linked to exter­nal sites over which our ser­vices have no con­trol and for which we assume no respon­si­bil­i­ty (vii) any user vio­la­tion or breach of any term of this agree­ment or any applic­a­ble law or reg­u­la­tion, whether or not ref­er­enced here­in.