Payment Security & Accepted Payment Methods

Secure Payments, Verified Bookings & Transparent Refund Handling

Last updated: June 2026

This Payment Security Policy explains how SeaBlue Travel manages secure payments, payment verification, accepted payment methods, fraud-prevention checks, refund handling, and payment dispute procedures for bookings made through
www.airporttransfer.ist.

This policy should be read together with our Terms of Use, Sales Agreement, Refund Policy, Privacy Policy, Cookie Policy, and Transfer Service Fulfillment Policy.

1. Company Information

UK Payment & Refund Administration:
UK Company Name: SEABLUE TRAVEL LTD
UK Company Number: 16615118
UK Registered Office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Turkey Travel Agency & Local Service Coordination:
Travel Agency: SeaBlue Turizm LTD. ŞTİ.
Role: Turkey-based travel agency and local service coordination for airport transfer operations, passenger support, driver coordination, vehicle organization, airport meeting arrangements, local supplier coordination, and travel-related services.
TÜRSAB Travel Agency Certificate No: [Add Certificate Number]
Website: www.airporttransfer.ist
Email: info@seabluetours.com
Phone: +90 534 050 1331
Turkey Address: Mecidiyeköy Mahallesi, Mecidiye Caddesi 11/3, Şişli – İstanbul

Some payments, payment administration, payment verification, fraud-prevention checks, dispute handling, or approved refund processing may be managed through SeaBlue Travel’s UK payment or bank accounts. Turkey-based travel agency operations may be used for local transfer coordination, TÜRSAB-related travel service organization, driver and vehicle coordination, airport meeting arrangements, local operational support, and passenger assistance.

2. Accepted Payment Methods

SeaBlue Travel may accept one or more of the following payment methods, depending on availability, booking type, customer location, payment provider rules, and operational requirements:

Credit card payments
Debit card payments
Stripe payments
PayPal payments
Bank transfer payments
Payment links issued by SeaBlue Travel
Other official payment methods shown during checkout or confirmed by SeaBlue Travel in writing

Available payment methods may vary depending on the booking channel, service type, currency, customer country, payment provider availability, and fraud-prevention requirements.

3. Secure Card and Online Payments

Card payments are processed through secure third-party payment providers, banks, card networks, or payment gateways.
SeaBlue Travel does not store full credit card numbers or full card security codes on its own servers.
Payment providers may use security checks, fraud-prevention systems, 3D Secure, identity verification, risk scoring, or transaction monitoring where applicable.
A payment may be reviewed, delayed, rejected, reversed, or cancelled if it is flagged by a payment provider, bank, card issuer, card network, or fraud-prevention system.
The customer confirms that they are authorized to use the selected payment method and that the payment details provided are correct and lawful.

4. UK Payment and Refund Administration

SeaBlue Travel may use its UK payment or bank accounts for payment administration, payment verification, approved refund processing, dispute handling, financial reconciliation, fraud-prevention checks, and payment provider communication.

Payments may be received, reviewed, administered, or reconciled through UK-based payment or banking arrangements.
Approved refunds may be processed through UK payment or bank accounts depending on the original payment method, payment provider rules, technical availability, customer verification, and internal review.
Payment records, refund records, transaction references, booking records, customer communication, and service logs may be reviewed for accounting, compliance, operational, fraud-prevention, and dispute-handling purposes.
UK payment administration does not change the official cancellation, refund, service delivery, or customer responsibility conditions stated in our Terms of Use, Sales Agreement, Refund Policy, and Transfer Service Fulfillment Policy.

5. Booking Confirmation and Payment Verification

A booking is considered confirmed only after SeaBlue Travel accepts the booking and sends confirmation by email, booking system notification, payment confirmation, or official communication.
Payment completion alone does not guarantee service delivery if the booking details are incomplete, incorrect, unsafe, unavailable, unsuitable, or operationally impossible.
SeaBlue Travel may contact the customer to verify passenger details, flight number, pick-up location, drop-off location, vehicle category, luggage details, payment status, or special requirements.
If payment is incomplete, disputed, reversed, flagged, declined, unauthorized, suspicious, or not verified, SeaBlue Travel may suspend or cancel the booking until the payment status is confirmed.

6. Fraud Prevention and Payment Review

SeaBlue Travel may review bookings, payments, refund requests, and customer communication to protect customers, drivers, service partners, payment providers, and SeaBlue Travel against fraud, misuse, duplicate claims, unauthorized payments, or payment disputes.

We may verify booking details, passenger identity, payment holder information, refund destination, service status, or communication records where necessary.
We may request additional information before confirming a booking, processing a refund, responding to a dispute, or approving a payment-related request.
Suspicious payments, high-risk transactions, inconsistent booking details, mismatched payer information, duplicate refund requests, or unusual payment behavior may be reviewed before service delivery or refund approval.
SeaBlue Travel may decline or cancel a booking if payment or booking information cannot be verified.

7. Refund Payment Method

Approved refunds are processed within 14 business days after the refund request has been reviewed and accepted.
Approved refunds may be processed either to the original payment card, the original payment method, or by bank transfer to a verified bank account, depending on the payment method, technical availability, payment provider rules, and SeaBlue Travel’s internal verification process.
For verification and fraud-prevention purposes, refunds are normally made only to the original cardholder, payment holder, booking holder, passenger, or a verified bank account accepted by SeaBlue Travel in writing.
If a refund is processed by bank transfer, the customer may be asked to provide valid bank account details. SeaBlue Travel is not responsible for delays or charges applied by the receiving bank, intermediary bank, card issuer, payment provider, or financial institution.
The time required for the refunded amount to appear in the customer’s account may vary depending on the bank, card issuer, payment provider, payment gateway, card network, or intermediary financial institution.

For full cancellation and refund conditions, please review our Refund Policy.

8. Official Refund Request Procedure

All cancellation and refund requests must be submitted officially by email to
info@seabluetours.com.
The official request time is determined by the date and time the email is received by SeaBlue Travel.
Requests made only by phone, WhatsApp, live chat, social media, or verbal communication are not considered official refund requests unless they are also submitted by email.
The refund request email should include the booking reference, passenger name, service date, pick-up details, payment information, and the reason for the cancellation or refund request.
SeaBlue Travel may request additional information to verify the booking, payment, passenger identity, refund destination, or service status before processing any refund.

9. Payment Disputes and Chargebacks

To prevent duplicate refunds, incorrect claims, unauthorized claims, or payment disputes, customers must contact SeaBlue Travel first by email at
info@seabluetours.com before opening a payment dispute or chargeback request.
If a payment dispute, chargeback, or bank investigation is opened before or during the refund review, the refund process may be paused until the payment provider or bank completes its investigation.
SeaBlue Travel may provide booking records, payment confirmations, driver assignment logs, communication records, service notes, operational evidence, refund request records, IP/session records where available, and payment verification records to banks, payment providers, card networks, or relevant authorities for verification and fraud-prevention purposes.
Opening a payment dispute or chargeback does not automatically create a refund right if the booking is non-refundable under our Terms of Use, Sales Agreement, Refund Policy, or Transfer Service Fulfillment Policy.
If a customer receives a refund directly from SeaBlue Travel and also opens or continues a payment dispute for the same transaction, SeaBlue Travel may provide evidence of the refund and related communication to the payment provider, bank, or card network.

10. Failed, Duplicate or Incorrect Payments

If a payment fails, the booking may not be confirmed until payment is successfully completed and verified.
If a duplicate payment is confirmed, SeaBlue Travel may refund the duplicate amount after review and verification.
If an incorrect amount is paid, SeaBlue Travel may request an additional payment, issue a partial refund, cancel the booking, or adjust the service depending on the situation.
If a payment is made by mistake, the customer must contact SeaBlue Travel as soon as possible at
info@seabluetours.com.

11. Payment Currency and Bank Charges

Prices are shown in the currency displayed during checkout or confirmed by SeaBlue Travel.
Banks, card issuers, PayPal, Stripe, card networks, currency conversion providers, or intermediary financial institutions may apply exchange rates, conversion fees, processing fees, or bank charges.
SeaBlue Travel is not responsible for currency conversion differences, foreign exchange fluctuations, bank charges, card issuer fees, PayPal fees, Stripe-related payment provider charges, intermediary bank charges, or financial institution delays applied outside SeaBlue Travel’s control.
The amount received or refunded may appear differently in the customer’s account depending on the customer’s bank, card issuer, currency, country, payment provider, and exchange rate.

12. Payment Links and Manual Payments

SeaBlue Travel may issue official payment links for certain bookings, balance payments, upgrades, additional services, or custom arrangements.
Customers should only use payment links sent through official SeaBlue Travel communication channels.
SeaBlue Travel is not responsible for payments made to unofficial accounts, unauthorized links, imitation websites, fake agents, or third parties pretending to represent SeaBlue Travel.
If the customer is unsure whether a payment link is genuine, they should contact
info@seabluetours.com before making payment.

13. Data Protection and Payment Records

SeaBlue Travel may process payment-related personal data for booking management, payment verification, refund processing, fraud prevention, dispute handling, accounting, tax, legal compliance, and customer support.

Payment-related data may include payment references, transaction IDs, payment status, refund status, payer information, invoice details, booking records, communication records, and dispute records.
Payment-related information may be shared with payment providers, banks, card issuers, card networks, fraud-prevention systems, accounting providers, legal advisors, authorities, or relevant service providers where necessary.
SeaBlue Travel does not sell customer personal data.
For full details about personal data processing, please review our Privacy Policy.

14. Customer Responsibility

The customer must provide accurate booking, passenger, contact, payment, and billing information.
The customer must ensure that the selected payment method is valid, authorized, and lawful.
The customer must contact SeaBlue Travel immediately if they believe a payment was made incorrectly, duplicated, unauthorized, or linked to the wrong booking.
The customer must not attempt to obtain a duplicate refund through both SeaBlue Travel and a payment dispute or chargeback process for the same transaction.

15. Updates to This Payment Security Policy

SeaBlue Travel may update this Payment Security Policy when necessary for operational, legal, payment provider, platform, fraud-prevention, security, banking, or regulatory reasons.

Updated versions will be posted on this page. Continued use of our website, payment links, or services after updates means that the customer accepts the updated policy.

16. Contact Us

If you have questions about payment security, accepted payment methods, payment verification, refunds, duplicate payments, or payment disputes, please contact us:

Email: info@seabluetours.com
Website: www.airporttransfer.ist
Phone: +90 534 050 1331

Your payment security, booking confidence, and trust are important to us. Thank you for choosing SeaBlue Travel.