SeaBlue Travel Meet & Greet Service Policy

This Meet & Greet Service Policy governs the booking, confirmation, delivery, amendment, cancellation and refund of airport passenger assistance services purchased through SeaBlue Travel’s website, booking system, payment links or authorised communication channels.

It applies to Meet & Greet, Meet & Assist, Fast Track, VIP/CIP airport assistance and related services at Istanbul Airport, Antalya Airport and any other airport where SeaBlue Travel confirms availability.

By completing a booking and expressly accepting this policy, the Customer agrees to its conditions together with the confirmed service description and any airport-specific conditions clearly disclosed before payment. Mandatory consumer rights remain unaffected.

1. Parties

Turkey Operating Company / Service Provider:
Company Name: SeaBlue Turizm LTD. ŞTİ.
Website: www.airporttransfer.ist
Email: info@seabluetours.com
Phone: +90 534 050 1331
Turkey Address: Mecidiyeköy Mahallesi, Mecidiye Caddesi 11/3, Şişli – İstanbulUK Payment & Refund Administration:
Company: SEABLUE TRAVEL LTD
Company Number: 16615118
Registered Office: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom

Payments, card verification, dispute administration or approved refunds may be managed through SeaBlue Travel’s UK accounts or payment providers. The entity responsible for the purchased service is identified in the booking documentation.

Customer: The passenger, booking holder, purchaser or authorised agent who reserves, pays for or uses the service.

2. Subject and Scope

This policy applies exclusively to airport Meet & Greet and passenger-assistance bookings, including arrivals, departures and transit assistance. It does not replace terms for a separately purchased private transfer, chauffeur service or tour. The selected service package, confirmed airport and terminal, and any clearly disclosed airport-specific terms form part of the booking.

3. Service Inclusions and Exclusions

Personal greeting, check-in assistance, baggage guidance, escort services and other assistance are provided only to the extent stated in the confirmed package.
Fast Track, CIP/VIP lounge, buggy, porter services, special terminals and priority lanes are not included unless expressly stated in the booking.
Airports and local operators control access to restricted areas. SeaBlue Travel cannot guarantee services prohibited or suspended by airport authorities.
Airport assistance is not a guarantee of visa approval, immigration admission, exemption from security checks, airline boarding or on-time departure.

4. Booking and Confirmation

Reservations may be requested through the website, authorised payment links, email or other approved channels.
The Customer must provide accurate passenger names, passenger count, airport, terminal if known, flight number, service date, flight time, phone number and any special assistance requirements.
A booking is confirmed only when SeaBlue Travel provides an express booking confirmation. A payment authorisation alone does not guarantee operational availability.
Bookings within 24 hours of service require explicit availability confirmation. If a paid booking cannot be confirmed, the Customer receives a full refund or may choose an offered alternative.
SeaBlue Travel may request information reasonably necessary for airport security, service planning and identity verification.

5. Prices, Payment and Additional Services

The payable price and included services are the amounts and conditions displayed or confirmed before payment.
Additional passengers, extensions, upgraded assistance, lounge access or special requests may require further payment if available.
No extra charge will be applied without a valid contractual basis and customer agreement where required.
Payments are handled by the payment methods made available at booking; the Customer must be authorised to use the payment method.

6. Cancellation and Refund — 24-Hour Rule

At least 24 hours before the scheduled service start: the Customer may cancel and receive a full refund of the Meet & Greet service charge, subject to any separately disclosed and legally valid non-refundable third-party add-ons.
Less than 24 hours before the scheduled service start: customer-requested cancellation is non-refundable, except where this policy or mandatory law requires otherwise.
Bookings confirmed inside the 24-hour period: customer-requested cancellation is non-refundable once the booking is operationally confirmed, subject to mandatory law.
The 24-hour cutoff is calculated using the airport’s local time and the scheduled service start time recorded in the booking confirmation.
An amendment request does not suspend or restart the cancellation deadline.
Where SeaBlue Travel cannot provide the confirmed service for a reason within its responsibility, the provider-failure provisions apply instead of a customer cancellation penalty.

7. Official Cancellation Request Procedure

Cancellation and refund requests must be emailed to info@seabluetours.com. The recorded email receipt time determines whether the deadline was met.
The email should identify the booking reference, passenger, airport, service date and reason for the request.
Operational phone or messaging communication is encouraged for urgent assistance but does not replace the official cancellation email unless SeaBlue Travel expressly confirms acceptance in writing.
Approved refunds are normally processed to the original payment method. SeaBlue Travel aims to process approved refunds within 14 business days, without limiting any shorter statutory deadline.

8. Booking Amendments

Flight, date, time, terminal, passenger number and service-type changes must be requested as early as possible.
Changes requested at least 24 hours before service are subject to availability and any accepted price difference.
Changes in the final 24 hours are not guaranteed and may be declined if staff, airport permissions or supplier arrangements cannot be changed.
No amendment is valid until SeaBlue Travel confirms it in writing.
An inability to accommodate a late customer-requested amendment does not itself create a refund entitlement.

9. Flight Delays, Cancellations and Diversions

Customers must provide correct flight numbers and immediately notify SeaBlue Travel of cancellations, rebookings, diversions or material schedule changes.
Where available, the operations team may track flights and attempt to adjust representative assignment. Flight monitoring does not guarantee unlimited waiting or free rescheduling.
A documented airline delay or cancellation does not automatically establish passenger no-show.
When an airline cancels a flight, SeaBlue Travel will review reasonable evidence and the operational status to determine whether a replacement service or refund is available, taking mandatory consumer rights into account.
If the confirmed service cannot be delivered due to SeaBlue Travel or its assigned provider, the provider-failure rules apply.

10. Meeting Points and Passenger Contact

Meeting instructions, location, terminal and reporting method will be provided in the booking confirmation or subsequent operational communication.
The Customer must follow these instructions and remain reasonably reachable on the contact number supplied.
If the representative cannot be located, the passenger should immediately contact the operational number in the confirmation so the issue can be investigated.
A passenger should not leave the designated meeting point without notification unless required by safety, airport authority instructions or another reasonable circumstance.
The duty to contact SeaBlue Travel does not excuse non-delivery of a confirmed service by SeaBlue Travel or its provider.

11. No-Show Policy

A customer no-show may occur where a passenger fails to attend the agreed location within the clearly communicated attendance or waiting period and fails to respond to reasonable contact attempts.
A documented no-show caused by the Customer is non-refundable, subject to applicable law.
No-show evidence may include representative attendance records, message and call attempts, meeting instructions and relevant flight information.
Passengers will not be classified as no-shows solely due to an airline delay, airport restriction, or representative failure outside the passenger’s reasonable control.

12. Waiting Time

The included waiting period, if any, is defined in the selected service or booking confirmation and can differ by airport, terminal and package.
Extra waiting beyond the agreed period is subject to staff availability and any applicable charge disclosed in advance.
No unlimited waiting time is promised unless expressly stated in the purchased package.

13. Children, Accessibility and Special Assistance

Infant and child charges and eligibility depend on the selected airport and package and must be confirmed before payment.
Unaccompanied minors, wheelchair users, passengers requiring mobility or medical assistance and other special cases must be disclosed before confirmation.
Additional assistance is provided only if the operator confirms it can be supplied under the airport and airline rules.
An airport Meet & Greet booking does not replace an airline’s formal special-assistance request process.

14. Airport Rules, Passports and Security

Customers remain responsible for passports, visas, tickets, boarding requirements, customs declarations and compliance with applicable travel rules.
Airport authorities, airlines, immigration, police, customs and security staff have final authority over procedures and access.
Priority assistance or Fast Track does not mean exemption from mandatory checks or a guarantee of expedited processing where the airport does not permit it.
An unsafe, unlawful or abusive passenger request may be declined, subject to applicable legal rights and any appropriate remedy.

15. Local Airport Operators and Special Conditions

SeaBlue Travel may arrange service through authorised local airport and ground-assistance partners.
Operational facilities and procedures differ at Istanbul, Antalya, Heathrow, Moscow and other airports; no single package implies the same benefits everywhere.
Any materially different local restriction, waiting limit, passenger eligibility rule, non-refundable add-on or service inclusion must be disclosed before payment.
Undisclosed third-party restrictions do not automatically override accepted customer rights or SeaBlue Travel’s obligations.

16. Service Failure and Customer Remedies

If SeaBlue Travel or its assigned provider cannot deliver a confirmed service due to a provider-attributable cause, the Customer may receive a full refund for a wholly undelivered service or accept a suitable replacement.
For partial delivery, an appropriate partial refund or other lawful remedy may apply.
Complaints are assessed using booking records, passenger statements, operator evidence and flight information.
Nothing in this policy removes remedies that cannot be excluded by law.

17. Airport Disruptions and Events Outside Our Control

Airport closures, severe weather, strikes, government restrictions, security incidents and other events outside reasonable control may disrupt service.
SeaBlue Travel will seek reasonable alternative arrangements where operationally possible.
These circumstances do not automatically extinguish mandatory consumer refunds or other statutory rights.

18. Complaints, Refund Verification and Payment Disputes

Customers should report service problems promptly, preferably while at the airport where practical, to allow immediate assistance.
Formal complaints or refund requests should be emailed to info@seabluetours.com with the booking reference and relevant evidence.
SeaBlue Travel may share proportionate service and payment records with the relevant payment provider or bank for legitimate dispute investigation.
Customers retain their rights to raise payment disputes or use statutory remedies. Refunds must not be duplicated where a payment provider has already reversed a transaction.

19. Personal Data and Privacy

Passenger, booking, contact and flight information is processed for service fulfilment, coordination, payment administration, complaints and legal obligations.
Relevant booking data may be shared with authorised airport service partners where necessary to deliver the requested services.
For details, read our Privacy Policy.

20. Liability and Mandatory Consumer Rights

SeaBlue Travel does not control airline schedules, immigration clearance or airport security decisions.
No term excludes liability for fraud, death or personal injury caused by negligence, or any other liability that cannot legally be excluded.
Any contractual exclusion or limitation applies only to the extent permitted by relevant law.
If a provision conflicts with mandatory consumer protection law, those statutory rights prevail.

21. Governing Law and Dispute Resolution

The law applicable to a particular booking and the competent forum will be determined by the contracting entity, the service, and applicable mandatory consumer protection rules. Customers may first contact SeaBlue Travel to seek an amicable resolution. Nothing in this policy prevents a consumer from using a court, authority or remedy available under mandatory law.

22. Customer Acceptance and Policy Updates

The Customer must affirmatively accept this Meet & Greet Policy using an unchecked checkbox before completing an online booking and proceeding to payment.
The acceptance must relate to the policy version provided to the Customer at the time of booking.
Policy changes published later will not retroactively replace the accepted booking terms unless permitted by law and agreed where required.
Current policy effective date: 7 November 2026. Version: 1.0.

23. Contact and Support

For cancellations, booking support, service issues and complaints, contact SeaBlue Travel:
Email: info@seabluetours.com
Website: www.airporttransfer.ist
Turkey Phone: +90 534 050 1331
UK Phone: +44 7411 201057
Thank you for choosing SeaBlue Travel.

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