Transfer Service Fulfillment Policy

Scheduled Transfer Services, Booking Fulfillment & Service Delivery

Last updated: June 2026

This Transfer Service Fulfillment Policy explains how SeaBlue Travel confirms, prepares, coordinates, and delivers airport transfer, hotel transfer, city transfer, VIP transfer, luxury vehicle, chauffeur, tour, and travel-related services booked through
www.airporttransfer.ist.

SeaBlue Travel provides scheduled transportation and travel-related services. We do not sell physical goods, and no physical shipping is provided. Service fulfillment takes place through booking confirmation, operational preparation, vehicle and driver coordination, meeting instructions, and the scheduled transfer or travel service.

This policy should be read together with our Terms of Use, Sales Agreement, Refund Policy, Privacy Policy, Cookie Policy, and Payment Security Policy.

1. Company Information

UK Payment & Refund Administration:
UK Company Name: SEABLUE TRAVEL LTD
UK Company Number: 16615118
UK Registered Office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Turkey Travel Agency & Local Service Coordination:
Travel Agency: SeaBlue Turizm LTD. ŞTİ.
Role: Turkey-based travel agency and local service coordination for airport transfer operations, passenger support, driver coordination, vehicle organization, airport meeting arrangements, local supplier coordination, and travel-related services.
TÜRSAB Travel Agency Certificate No: [Add Certificate Number]
Website: www.airporttransfer.ist
Email: info@seabluetours.com
Phone: +90 534 050 1331
Turkey Address: Mecidiyeköy Mahallesi, Mecidiye Caddesi 11/3, Şişli – İstanbul

Some payments, payment administration, payment verification, fraud-prevention checks, dispute handling, or approved refund processing may be managed through SeaBlue Travel’s UK payment or bank accounts. Turkey-based travel agency operations may be used for local transfer coordination, TÜRSAB-related travel service organization, driver and vehicle coordination, airport meeting arrangements, local operational support, and passenger assistance.

2. Nature of Our Service

SeaBlue Travel provides scheduled transfer and travel-related services arranged for a specific date, time, route, passenger, vehicle category, and service requirement.

Airport transfers
Hotel transfers
City transfers
Private transfers
VIP and luxury vehicle transfers
Hourly chauffeur services
Meet & greet coordination
Fast track or airport assistance coordination where available
Group transfers
Tours and customized travel-related services

Because these services are scheduled and prepared in advance, fulfillment begins once the booking is confirmed and operational preparation starts.

3. No Physical Shipping

SeaBlue Travel does not sell or ship physical products. No physical delivery, postal delivery, courier delivery, or product shipment is provided.

The service is fulfilled through the confirmed transfer or travel arrangement at the scheduled date, time, pick-up location, and destination stated in the booking.

4. Booking Confirmation

A booking is considered confirmed only after SeaBlue Travel accepts the booking and sends confirmation by email, booking system notification, payment confirmation, or official communication.
The confirmation may include booking details, service date, pick-up time, pick-up location, drop-off location, vehicle category, passenger details, payment status, and any specific service instructions.
SeaBlue Travel may contact the customer to verify passenger details, flight number, hotel or address information, luggage details, vehicle requirements, payment status, or special requests.
If booking details are incomplete, incorrect, unsafe, unavailable, unsuitable, or operationally impossible, SeaBlue Travel may request corrections, offer alternatives, decline the booking, or cancel the service.

5. Service Preparation and Operational Fulfillment

After a booking is confirmed, SeaBlue Travel may begin operational preparation for the scheduled service.

Reviewing the booking details
Checking the route, airport, hotel, address, or destination
Assigning or reserving a suitable vehicle category
Assigning or coordinating a driver or local service partner
Preparing airport meeting or pick-up instructions
Monitoring flight information where a valid flight number has been provided
Coordinating local transfer operations, passenger support, and service timing
Reviewing payment status, fraud-prevention checks, or booking verification where necessary

Vehicle and driver preparation may begin before the scheduled pick-up time. For this reason, last-minute cancellations, no-shows, or late changes may not be refundable under our Refund Policy.

6. Scheduled Pick-Up and Service Delivery

The transfer service is delivered at the scheduled pick-up time, pick-up location, meeting point, airport, hotel, address, port, event venue, or other confirmed location.
For airport arrivals, the customer must provide the correct flight number and remain reachable through the phone number and email address provided in the booking.
For hotel, address, port, event, or city pick-ups, the customer must be ready at the agreed location at the confirmed pick-up time.
The customer must follow the meeting instructions provided by SeaBlue Travel, its operations team, assigned driver, or local service partner.
If the customer cannot locate the driver or meeting point, they must contact SeaBlue Travel or the operations team immediately using the contact details provided.

7. Flight Monitoring and Airport Arrivals

Where a valid flight number is provided, SeaBlue Travel or its operations team may monitor the flight status where possible.
Flight delays are not automatically treated as no-shows when the correct flight number has been provided and the passenger remains reachable.
Airport procedures such as passport control, baggage claim, customs, security checks, terminal changes, airport crowding, or local airport restrictions may affect meeting time and service timing.
The customer must inform SeaBlue Travel as soon as possible if their flight number changes, arrival airport changes, passenger details change, or if they cannot reach the meeting point.
SeaBlue Travel is not responsible for delays, missed connections, or additional costs caused by incorrect flight information, unreachable passengers, airport procedures, or circumstances outside our reasonable control.

8. Vehicle Assignment and Similar Vehicle Policy

Vehicle images, model names, descriptions, and capacity information are provided to help customers understand the service category and comfort level.
Specific vehicle models may be subject to real-time availability, operational planning, maintenance, traffic conditions, driver availability, or last-minute service changes.
If a selected vehicle is unavailable for operational reasons, SeaBlue Travel may assign an equivalent or higher-category vehicle where possible.
Luxury vehicles, VIP vehicles, special vehicles, and limited-availability models may require confirmation before booking or before final assignment.
Passenger and luggage capacity must be suitable for the selected vehicle. If the customer provides incorrect passenger or luggage information, SeaBlue Travel may request a vehicle change, price adjustment, or may be unable to provide the service as originally booked.

9. Customer Responsibilities for Service Fulfillment

The customer is responsible for providing accurate and complete information required for the service to be fulfilled correctly.

Passenger name and contact details
Email address and reachable phone number
Correct flight number, train number, ship details, or arrival details where applicable
Correct pick-up date and pick-up time
Correct pick-up address, hotel name, terminal, gate, pier, port, or meeting point
Correct drop-off address or destination
Passenger count and luggage details
Child seat requests, mobility requirements, oversized items, pets, or special service needs
Any route changes, schedule changes, or service changes before the service time

SeaBlue Travel is not responsible for service failure, delay, no-show classification, or additional costs caused by incorrect, incomplete, late, or unreachable customer information.

10. No-Show and Unreachable Passenger Policy

If the passenger does not arrive at the agreed meeting point, leaves the airport or pick-up location without informing our team, cannot be contacted, or provides incorrect contact, flight, hotel, address, or pick-up information, the booking may be treated as a no-show.
No-show cases are non-refundable.
If the driver, vehicle, or operations team has been assigned and reserved for the confirmed booking, the service may be considered operationally prepared even if the passenger does not use the service.
If the passenger decides to use another transportation method without informing SeaBlue Travel or the assigned operations team, the booking may be treated as a no-show.
The customer must contact SeaBlue Travel immediately if there is any difficulty reaching the meeting point, locating the driver, or continuing with the service.

11. Waiting Time, Additional Stops and Route Changes

Waiting time may be included or charged depending on the booking type, airport conditions, vehicle category, and service agreement.
Additional waiting time may be subject to extra charges where applicable.
Additional stops, route changes, destination changes, vehicle upgrades, extra luggage, or passenger changes may affect the final price.
Last-minute route or time changes are subject to vehicle, driver, route, traffic, and operational availability.
If a requested change cannot be accepted operationally, this does not automatically create a refund right for cancellations made within 24 hours of the scheduled service time.

12. Service Delays and Events Outside Our Control

SeaBlue Travel will make reasonable efforts to deliver the confirmed service according to the booking details. However, some circumstances may be outside our reasonable control.

Airport procedures
Passport control delays
Baggage claim delays
Customs or security checks
Traffic congestion
Road closures or police restrictions
Accidents or emergency situations
Weather conditions
Public events, demonstrations, or city restrictions
Strikes or transportation disruptions
Government restrictions or force majeure events
Technical issues outside SeaBlue Travel’s reasonable control

SeaBlue Travel is not responsible for indirect losses, missed flights, missed meetings, missed events, lost business, additional travel costs, or third-party expenses caused by circumstances outside our reasonable control, except where required by applicable law.

13. Cancellations and Refunds

Standard transfer bookings may be cancelled free of charge up to 24 hours before the scheduled pick-up time.
Cancellations made less than 24 hours before the scheduled pick-up time are considered non-refundable.
Bookings made for a pick-up time less than 24 hours away are considered non-refundable once confirmed.
The same 24-hour cancellation rule applies to all confirmed bookings, including airport transfers, hotel transfers, city transfers, VIP transfers, luxury vehicle bookings, special vehicle requests, hourly chauffeur services, group transfers, tours, and customized arrangements.
For special vehicles, VIP arrangements, hourly chauffeur services, group services, or customized bookings, the vehicle, driver, and operational planning may be reserved specifically for the customer. For this reason, cancellations made within 24 hours of the scheduled service time are strictly non-refundable.
All cancellation and refund requests must be submitted officially by email to
info@seabluetours.com.
The official request time is determined by the date and time the email is received by SeaBlue Travel.
Approved refunds are processed within 14 business days after the refund request has been reviewed and accepted.

For full cancellation and refund conditions, please review our Refund Policy.

14. Payment Verification and Chargebacks

Payment completion, booking confirmation, service preparation, driver assignment, vehicle reservation, communication records, and service logs may be used as evidence of service preparation or fulfillment.
To prevent duplicate refunds, incorrect claims, unauthorized claims, or payment disputes, customers must contact SeaBlue Travel first by email at
info@seabluetours.com before opening a payment dispute or chargeback request.
If a payment dispute, chargeback, or bank investigation is opened before or during the refund review, the refund process may be paused until the payment provider or bank completes its investigation.
SeaBlue Travel may provide booking records, payment confirmations, driver assignment logs, communication records, service notes, operational evidence, refund request records, IP/session records where available, and payment verification records to banks, payment providers, card networks, or relevant authorities for verification and fraud-prevention purposes.
Opening a payment dispute or chargeback does not automatically create a refund right if the booking is non-refundable under our Terms of Use, Sales Agreement, Refund Policy, Payment Security Policy, or this Transfer Service Fulfillment Policy.

15. Proof of Service Fulfillment

SeaBlue Travel may keep service-related records to verify booking preparation, service coordination, service delivery, no-show cases, refund requests, or payment disputes.

Booking confirmation records
Payment confirmation records
Customer communication records
Driver assignment or local operation records
Vehicle reservation or service preparation records
Flight monitoring or arrival-related notes where available
Meeting instructions sent to the customer
Service status notes
No-show or unreachable passenger notes
Refund request and payment dispute records

These records may be used for service verification, fraud prevention, accounting, legal compliance, customer support, and payment dispute handling.

16. Data Protection

SeaBlue Travel may process personal data required for booking management, service coordination, payment verification, customer communication, fraud prevention, refund handling, dispute response, and legal compliance.

Customer information may be shared with assigned drivers, local operation teams, payment providers, banks, service providers, or authorities where necessary for service delivery, payment verification, refund processing, dispute handling, safety, or legal compliance.
SeaBlue Travel does not sell customer personal data.
For full details about personal data processing, please review our Privacy Policy.

17. Updates to This Policy

SeaBlue Travel may update this Transfer Service Fulfillment Policy when necessary for operational, legal, payment provider, platform, service, fraud-prevention, or regulatory reasons.

Updated versions will be posted on this page. Continued use of our website, booking system, payment links, or services after updates means that the customer accepts the updated policy.

18. Contact Us

If you have questions about service fulfillment, booking confirmation, service preparation, transfer delivery, no-show cases, payment disputes, or refund procedures, please contact SeaBlue Travel:

Email: info@seabluetours.com
Website: www.airporttransfer.ist
Phone: +90 534 050 1331

Thank you for choosing SeaBlue Travel.