SeaBlue Travel Terms of Use

Your Trust, Safety & Rights Matter

Welcome to SeaBlue Travel. These Terms of Use explain how our website, booking process, transfer services, payment process, cancellation rules, and customer responsibilities work. By using our website, making a booking, submitting a payment, or contacting us for a service, you agree to these Terms.

If you have any questions before booking, please contact us at
info@seabluetours.com.

1. Company Information

Turkey Operating Company: SeaBlue Turizm LTD. ŞTİ.
Website: www.airporttransfer.ist
Email: info@seabluetours.com
Phone: +90 534 050 1331
Turkey Address: Mecidiyeköy Mahallesi, Mecidiye Caddesi 11/3, Şişli – İstanbul

UK Payment & Refund Administration:
UK Company Name: SEABLUE TRAVEL LTD
UK Company Number: 16615118
UK Registered Office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Some payments, payment administration, or approved refunds may be processed through SeaBlue Travel’s UK payment or bank accounts, depending on the original payment method, payment provider rules, technical availability, and internal verification requirements. This does not change the cancellation, refund, or service conditions stated in these Terms.

2. Who We Are & What We Provide

SeaBlue Travel provides airport transfers, hotel transfers, city transfers, private transportation, VIP transfer services, luxury vehicle bookings, chauffeur services, tours, and related travel services.

We arrange transfer and transportation services through professional drivers, vehicles, operation teams, and service partners. Our goal is to provide a safe, reliable, transparent, and comfortable travel experience for every customer.

Service availability, vehicle availability, route conditions, and operational arrangements may vary depending on the booking date, pick-up location, destination, vehicle type, passenger requirements, and local conditions.

3. Booking Process

The customer is responsible for providing accurate booking details, including passenger name, email address, phone number, flight number, pick-up date, pick-up time, pick-up address, drop-off address, number of passengers, luggage information, and any special requirements.
A booking is considered confirmed only after SeaBlue Travel accepts the booking and sends a confirmation by email, booking system notification, or official communication channel.
SeaBlue Travel may contact the customer to verify booking details, payment information, flight details, address information, or passenger requirements before or after confirmation.
SeaBlue Travel reserves the right to decline, cancel, or request changes to a booking if the details are incomplete, incorrect, unsafe, unavailable, or operationally unsuitable.

4. Payment

Payments may be made securely online by credit card, debit card, Stripe, PayPal, bank transfer, or other payment methods shown during checkout or confirmed by SeaBlue Travel.
SeaBlue Travel does not store full credit card details on its own servers. Card payments are processed through secure third-party payment providers.
The customer is responsible for ensuring that the payment method used is valid, authorized, and belongs to the customer, passenger, booking holder, or an authorized payer.
If payment is not completed, reversed, disputed, or flagged by a payment provider, SeaBlue Travel may suspend or cancel the booking until the payment status is verified.
Prices may vary depending on route, distance, vehicle type, date, time, passenger requirements, waiting time, airport conditions, tolls, parking, special service requests, or operational availability.

5. Changes to a Booking

Booking change requests must be submitted as early as possible by email to
info@seabluetours.com or through an official SeaBlue Travel communication channel.
Changes are subject to vehicle, driver, route, timing, and operational availability.
Significant changes, including route changes, date changes, vehicle changes, passenger number changes, luggage changes, additional stops, waiting time, or service upgrades, may affect the final price.
Last-minute changes cannot always be accepted. If a requested change cannot be accepted operationally, this does not automatically create a refund right for cancellations made within 24 hours of the scheduled service time.

6. Cancellation & Refund Terms

Standard transfer bookings may be cancelled free of charge up to 24 hours before the scheduled pick-up time.
Cancellations made less than 24 hours before the scheduled pick-up time are considered non-refundable.
Bookings made for a pick-up time less than 24 hours away are considered non-refundable once confirmed.
The same 24-hour cancellation rule applies to all confirmed bookings, including airport transfers, hotel transfers, city transfers, VIP transfers, luxury vehicle bookings, special vehicle requests, hourly chauffeur services, group transfers, tours, and customized arrangements.
For special vehicles, VIP arrangements, hourly chauffeur services, group services, or customized bookings, the vehicle, driver, and operational planning may be reserved specifically for the customer. For this reason, cancellations made within 24 hours of the scheduled service time are strictly non-refundable.
All cancellation and refund requests must be submitted officially by email to
info@seabluetours.com.
The official request time is determined by the date and time the email is received by SeaBlue Travel.
Requests made only by phone, WhatsApp, live chat, social media, or verbal communication are not considered official refund requests unless they are also submitted by email.
Approved refunds are processed within 14 business days after the refund request has been reviewed and accepted.
Approved refunds may be processed either to the original payment card, the original payment method, or by bank transfer to a verified bank account, depending on the payment method, technical availability, payment provider rules, and SeaBlue Travel’s internal verification process.
For verification and fraud-prevention purposes, refunds are normally made only to the original cardholder, payment holder, booking holder, passenger, or a verified bank account accepted by SeaBlue Travel in writing.
SeaBlue Travel is not responsible for delays or charges applied by the receiving bank, intermediary bank, card issuer, payment provider, or financial institution.

For full details, please review our Refund Policy page.

7. No-Show Policy

If the passenger does not arrive at the agreed meeting point, leaves the airport or pick-up location without informing our team, cannot be contacted, or provides incorrect contact, flight, hotel, address, or pick-up information, the booking may be treated as a no-show.
No-show cases are non-refundable.
The customer must remain reachable before and during the scheduled service time through the contact details provided in the booking.
For airport arrivals, the passenger must follow the meeting instructions provided by SeaBlue Travel or its operations team.

8. Flight Delays, Waiting Time & Airport Conditions

Flight delays are not automatically treated as no-shows when the correct flight number has been provided and the passenger remains reachable.
Where possible, our operations team will monitor the flight and adjust the pick-up time accordingly.
SeaBlue Travel is not responsible for delays caused by airport procedures, passport control, baggage claim, customs, security checks, road restrictions, traffic conditions, weather conditions, force majeure events, or circumstances outside our reasonable control.
Additional waiting time, extra parking, route changes, or additional stops may be subject to extra charges when applicable.

9. Vehicles, Vehicle Availability & Similar Vehicle Assignment

Vehicle images, model names, descriptions, and capacity information are provided to help customers understand the service category and comfort level.
Specific vehicle models may be subject to real-time availability, maintenance, traffic conditions, operational planning, or last-minute service changes.
If a selected vehicle is unavailable for operational reasons, SeaBlue Travel may assign an equivalent or higher-category vehicle where possible.
Luxury vehicles, VIP vehicles, special vehicles, and limited-availability models may require confirmation before booking.
Passenger and luggage capacity must be suitable for the selected vehicle. If the customer provides incorrect passenger or luggage information, SeaBlue Travel may request a vehicle change, price adjustment, or may be unable to provide the service as originally booked.

10. Customer Responsibilities

The customer must provide accurate, complete, and up-to-date booking information.
The customer must be ready at the agreed pick-up point at the scheduled time.
The customer must ensure that the passenger phone number and email address are reachable before and during the service.
The customer and passengers must respect the vehicle, driver, staff, local laws, safety rules, and reasonable service instructions.
Unsafe, abusive, threatening, illegal, discriminatory, or inappropriate behavior may result in refusal or termination of service without refund.
The customer is responsible for any damage caused by passengers to the vehicle, driver, equipment, or third-party property.

11. Luggage, Child Seats & Special Requests

The customer must provide accurate luggage information before the service.
Oversized luggage, sports equipment, wheelchairs, strollers, musical instruments, or special items must be declared before booking.
Child seats, additional stops, meet & greet services, fast track services, special assistance, or other add-ons may be subject to availability and additional charges.
SeaBlue Travel will do its best to accommodate special requests, but special requests are not guaranteed unless confirmed in writing.

12. Payment Disputes and Chargebacks

To prevent duplicate refunds, incorrect claims, or payment disputes, customers must contact SeaBlue Travel first by email at
info@seabluetours.com before opening a payment dispute or chargeback request.
If a payment dispute, chargeback, or bank investigation is opened before or during the refund review, the refund process may be paused until the payment provider or bank completes its investigation.
SeaBlue Travel may provide booking records, payment confirmations, driver assignment logs, communication records, service notes, and operational evidence to banks, payment providers, card networks, or relevant authorities for verification and fraud-prevention purposes.
Opening a payment dispute or chargeback does not automatically create a refund right if the booking is non-refundable under these Terms or under our Refund Policy.

13. Privacy & Data Protection

SeaBlue Travel collects and processes the information required to manage bookings, payments, service delivery, customer communication, safety, fraud prevention, and legal or operational compliance.

Customer information may be shared with assigned drivers, operations teams, payment providers, service providers, or authorities only when necessary for booking, service delivery, payment verification, safety, legal compliance, or dispute handling.
SeaBlue Travel does not sell customer personal data.
Customers may request access, correction, or deletion of their personal data, subject to legal, accounting, security, and operational record-keeping requirements.
Full details are available in our Privacy Policy.

14. Complaints, Feedback & Support

If the customer has a complaint, service issue, or refund request, they should contact SeaBlue Travel directly by email at
info@seabluetours.com.
Customers should provide the booking reference, passenger name, service date, contact details, and a clear explanation of the issue.
SeaBlue Travel will review complaints fairly and respond as soon as reasonably possible.
Customers are encouraged to contact us directly before opening payment disputes or public complaints, so that we can review the issue and offer a fair solution where possible.

15. Force Majeure and Events Outside Our Control

SeaBlue Travel is not responsible for failure, delay, route changes, or service disruption caused by events outside our reasonable control.

Such events may include traffic accidents, road closures, police restrictions, severe weather, natural disasters, strikes, public events, airport disruptions, flight disruptions, technical failures, government restrictions, civil unrest, health emergencies, or other force majeure events.
In such cases, SeaBlue Travel will do its best to assist the customer and provide reasonable alternatives where possible.

16. Limitation of Liability

SeaBlue Travel’s liability, where legally applicable, is limited to the amount paid by the customer for the affected booking.
SeaBlue Travel is not liable for indirect, incidental, consequential, or unforeseen losses, including missed flights, missed meetings, lost business, lost profit, additional travel costs, or third-party expenses, except where required by applicable law.
Nothing in these Terms is intended to exclude rights that cannot be excluded under applicable law.

17. Updates to These Terms

SeaBlue Travel may update these Terms when necessary for operational, legal, payment provider, platform, service, or regulatory reasons.
Updated Terms will be posted on this page. Continued use of our website or services after updates means that the customer accepts the updated Terms.

18. Contact & Support

If you have questions, require clarification, or need help with your booking, please contact us:

Email: info@seabluetours.com
Website: www.airporttransfer.ist
Phone: +90 534 050 1331

Your safety, comfort, and trust are important to us. Thank you for choosing SeaBlue Travel.

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