SeaBlue Travel Sales Agreement

This Sales Agreement is made electronically for bookings, reservations, payments, and service purchases completed through SeaBlue Travel’s official website, booking system, payment links, or approved communication channels.

By making a reservation, submitting a payment, confirming a booking, or purchasing a service through www.airporttransfer.ist, the Customer confirms that they have read, understood, and accepted this Sales Agreement, together with our Terms of Use, Refund Policy, Privacy Policy, and any booking details shown at the time of purchase.

1. Parties

Turkey Operating Company / Service Provider:
Company Name: SeaBlue Turizm LTD. ŞTİ.
Website: www.airporttransfer.ist
Email: info@seabluetours.com
Phone: +90 534 050 1331
Turkey Address: Mecidiyeköy Mahallesi, Mecidiye Caddesi 11/3, Şişli – İstanbul

UK Payment & Refund Administration:
UK Company Name: SEABLUE TRAVEL LTD
UK Company Number: 16615118
UK Registered Office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Some payments, payment administration, payment verification, fraud-prevention checks, dispute handling, or approved refund processing may be managed through SeaBlue Travel’s UK payment or bank accounts, depending on the original payment method, payment provider rules, technical availability, and internal verification requirements.

Customer:
The individual, passenger, booking holder, company, agent, or authorized person who purchases, reserves, pays for, or uses a service provided or arranged through SeaBlue Travel.

2. Subject of the Agreement

This Sales Agreement regulates the rights and obligations of SeaBlue Travel and the Customer regarding the sale, booking, payment, confirmation, delivery, cancellation, refund, and support process for airport transfer services, hotel transfers, city transfers, private transportation, VIP transfers, luxury vehicle bookings, chauffeur services, tours, and related travel services offered through www.airporttransfer.ist.

3. Description of Services

Airport transfers to and from designated airports, hotels, addresses, ports, event venues, or other approved destinations.
Private transfers, hotel transfers, city transfers, VIP transfers, luxury vehicle bookings, chauffeur services, tours, meet & greet services, fast track services, group transfers, and customized arrangements where available.
Service details, route information, vehicle category, passenger details, luggage details, pick-up time, meeting instructions, inclusions, exclusions, and special conditions are provided on the website, booking form, payment page, confirmation email, or official communication channel.
Specific vehicle models, images, and descriptions are provided to describe the service category and comfort level. Vehicle assignment may depend on real-time availability, operational planning, maintenance, traffic conditions, or similar-category vehicle availability.

4. Booking and Confirmation

Bookings may be made through our website, booking system, official payment links, email, WhatsApp, phone, or other approved communication channels.
A booking is considered confirmed only after SeaBlue Travel accepts the booking and sends confirmation by email, booking system notification, payment confirmation, or official communication.
The Customer is responsible for providing accurate and complete booking information, including passenger name, email address, phone number, flight number, pick-up date, pick-up time, pick-up address, drop-off address, passenger count, luggage details, vehicle preference, and any special requests.
SeaBlue Travel may request additional information to verify booking details, passenger information, flight details, address details, payment status, or service requirements before or after confirmation.
SeaBlue Travel reserves the right to decline, cancel, or request changes to a booking if the booking information is incomplete, incorrect, unsafe, unavailable, unsuitable, or operationally impossible.

5. Price and Payment

Prices are shown during the booking or payment process in the currency displayed at checkout or confirmed by SeaBlue Travel.
Prices may vary depending on route, distance, vehicle category, date, time, passenger count, luggage amount, additional stops, waiting time, airport conditions, parking, tolls, special service requests, or operational availability.
Payments may be made securely by credit card, debit card, Stripe, PayPal, bank transfer, or other payment methods displayed at checkout or confirmed by SeaBlue Travel.
SeaBlue Travel does not store full credit card numbers or full card security codes on its own servers. Card payments are processed through secure third-party payment providers.
The Customer confirms that they are authorized to use the selected payment method.
If payment is incomplete, reversed, disputed, flagged, declined, or not verified by a payment provider, SeaBlue Travel may suspend or cancel the booking until the payment status is confirmed.
Additional charges may apply for extra waiting time, additional stops, route changes, vehicle upgrades, undeclared luggage, special requests, parking, tolls, or services not included in the original booking.

6. Right of Withdrawal and Scheduled Services

The Customer acknowledges that SeaBlue Travel provides scheduled transportation, transfer, chauffeur, travel, and related services arranged for a specific date, time, route, vehicle category, passenger, or service period.

Due to the nature of scheduled transportation and travel services, once a booking is confirmed, cancellation and refund rights are governed by the cancellation and refund conditions stated in this Sales Agreement, our Terms of Use, and our Refund Policy.

This does not affect any mandatory consumer rights that cannot be excluded under applicable law.

7. Cancellation and Refund Conditions

Standard transfer bookings may be cancelled free of charge up to 24 hours before the scheduled pick-up time.
Cancellations made less than 24 hours before the scheduled pick-up time are considered non-refundable.
Bookings made for a pick-up time less than 24 hours away are considered non-refundable once confirmed.
The same 24-hour cancellation rule applies to all confirmed bookings, including airport transfers, hotel transfers, city transfers, VIP transfers, luxury vehicle bookings, special vehicle requests, hourly chauffeur services, group transfers, tours, and customized arrangements.
For special vehicles, VIP arrangements, hourly chauffeur services, group services, or customized bookings, the vehicle, driver, and operational planning may be reserved specifically for the Customer. For this reason, cancellations made within 24 hours of the scheduled service time are strictly non-refundable.
No-show cases are non-refundable.
If the passenger does not arrive at the agreed meeting point, leaves the airport or pick-up location without informing our team, cannot be contacted, or provides incorrect contact, flight, hotel, address, or pick-up information, the booking may be treated as a no-show.
Flight delays are not automatically treated as no-shows when the correct flight number has been provided and the passenger remains reachable. Where possible, our operations team will monitor the flight and adjust the pick-up time accordingly.
If the service cannot be delivered due to SeaBlue Travel’s responsibility, such as vehicle unavailability, operational error, or confirmed duplicate payment, a refund may be issued after review.
Approved refunds are processed within 14 business days after the refund request has been reviewed and accepted.

For full details, please review our Refund Policy.

8. Official Refund Request Procedure

All cancellation and refund requests must be submitted officially by email to info@seabluetours.com.
The official request time is determined by the date and time the email is received by SeaBlue Travel.
Requests made only by phone, WhatsApp, live chat, social media, or verbal communication are not considered official refund requests unless they are also submitted by email.
The refund request email should include the booking reference, passenger name, service date, pick-up details, payment information, and the reason for the cancellation or refund request.
SeaBlue Travel may request additional information to verify the booking, payment, passenger identity, refund destination, or service status before processing any refund.
Approved refunds may be processed either to the original payment card, the original payment method, or by bank transfer to a verified bank account, depending on the payment method, technical availability, payment provider rules, and SeaBlue Travel’s internal verification process.
For verification and fraud-prevention purposes, refunds are normally made only to the original cardholder, payment holder, booking holder, passenger, or a verified bank account accepted by SeaBlue Travel in writing.
SeaBlue Travel is not responsible for delays or charges applied by the receiving bank, intermediary bank, card issuer, payment provider, or financial institution.

9. Booking Changes

Booking change requests must be submitted as early as possible through email or an official SeaBlue Travel communication channel.
Changes are subject to vehicle, driver, route, timing, and operational availability.
Significant changes, including date changes, time changes, route changes, vehicle changes, passenger number changes, luggage changes, additional stops, waiting time, or service upgrades, may affect the final price.
Last-minute changes cannot always be accepted. If a requested change cannot be accepted operationally, this does not automatically create a refund right for cancellations made within 24 hours of the scheduled service time.

10. Provider’s Obligations

To provide or arrange the purchased service in a professional and reasonable manner.
To communicate booking confirmations, service updates, meeting instructions, or operational changes where necessary.
To assign suitable drivers, vehicles, operation teams, or service partners where applicable.
To protect customer data in line with our Privacy Policy and applicable data protection principles.
To review service issues, complaints, refund requests, or operational problems fairly and reasonably.

11. Customer’s Obligations

To provide accurate, complete, and up-to-date booking information.
To be ready at the agreed pick-up point at the scheduled time.
To remain reachable through the phone number and email address provided in the booking.
To follow meeting instructions, airport arrival instructions, safety instructions, and reasonable operational guidance.
To respect the vehicle, driver, staff, local laws, safety rules, and other passengers where applicable.
To notify SeaBlue Travel in advance about flight changes, luggage changes, passenger changes, special requirements, child seat requests, mobility needs, oversized items, or any other important service information.
To pay any applicable additional charges for extra services, route changes, waiting time, additional stops, parking, tolls, vehicle upgrades, undeclared luggage, or special requests.

12. Luggage, Passenger Capacity and Special Requests

The Customer must provide accurate passenger and luggage information before the service.
Oversized luggage, sports equipment, wheelchairs, strollers, musical instruments, pets, or special items must be declared before booking.
Child seats, additional stops, meet & greet services, fast track services, special assistance, or other add-ons may be subject to availability and additional charges.
SeaBlue Travel will do its best to accommodate special requests, but special requests are not guaranteed unless confirmed in writing.
If the passenger or luggage details provided by the Customer are incorrect and the selected vehicle is not suitable, SeaBlue Travel may request a vehicle change, price adjustment, or may be unable to provide the service as originally booked.

13. Service Delivery, Delays and Events Outside Our Control

SeaBlue Travel will make reasonable efforts to deliver the confirmed service according to the agreed booking details.
SeaBlue Travel is not responsible for delays, route changes, missed connections, or service disruption caused by airport procedures, passport control, baggage claim, customs, security checks, road restrictions, traffic conditions, weather conditions, strikes, public events, police restrictions, accidents, government restrictions, force majeure events, or circumstances outside our reasonable control.
In such cases, SeaBlue Travel will do its best to assist the Customer and provide reasonable alternatives where possible.

14. Payment Disputes and Chargebacks

To prevent duplicate refunds, incorrect claims, or payment disputes, the Customer must contact SeaBlue Travel first by email at info@seabluetours.com before opening a payment dispute or chargeback request.
If a payment dispute, chargeback, or bank investigation is opened before or during the refund review, the refund process may be paused until the payment provider or bank completes its investigation.
SeaBlue Travel may provide booking records, payment confirmations, driver assignment logs, communication records, service notes, operational evidence, and refund request records to banks, payment providers, card networks, or relevant authorities for verification and fraud-prevention purposes.
Opening a payment dispute or chargeback does not automatically create a refund right if the booking is non-refundable under this Sales Agreement, our Terms of Use, or our Refund Policy.

15. Privacy and Data Protection

SeaBlue Travel collects and processes personal data required for booking, payment, service delivery, customer communication, fraud prevention, legal compliance, and dispute handling.
Customer information may be shared with assigned drivers, operations teams, payment providers, banks, service providers, or authorities when necessary for service delivery, payment verification, refund processing, dispute handling, safety, or legal compliance.
SeaBlue Travel does not sell customer personal data.
For full details, please review our Privacy Policy.

16. Limitation of Liability

SeaBlue Travel’s liability, where legally applicable, is limited to the amount paid by the Customer for the affected booking.
SeaBlue Travel is not liable for indirect, incidental, consequential, or unforeseen losses, including missed flights, missed meetings, missed events, lost business, lost profit, additional travel costs, or third-party expenses, except where required by applicable law.
Nothing in this Sales Agreement is intended to exclude rights that cannot be excluded under applicable law.

17. Dispute Resolution

In the event of a dispute, the parties agree to first seek an amicable resolution by contacting SeaBlue Travel at info@seabluetours.com.

If the dispute cannot be resolved amicably, the dispute may be referred to the competent consumer arbitration committees, consumer courts, or courts of Istanbul, Turkey, depending on the nature and monetary value of the dispute and the applicable law.

This clause does not prevent the Customer from using any mandatory consumer rights available under applicable law.

18. Final Provisions

This Sales Agreement is deemed accepted when the Customer completes a reservation, submits payment, confirms the booking, or uses the service.
SeaBlue Travel may update this Sales Agreement when necessary for operational, legal, payment provider, platform, service, or regulatory reasons.
Updated versions will be posted on this page. Customers are advised to review this Sales Agreement before booking.
If any part of this Sales Agreement is found to be invalid or unenforceable, the remaining provisions will continue to apply.

19. Contact and Support

For any inquiries, booking support, refund requests, service issues, or assistance, please contact SeaBlue Travel:

Email: info@seabluetours.com
Website: www.airporttransfer.ist
Phone: +90 534 050 1331

Thank you for choosing SeaBlue Travel.

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