SeaBlue Travel Terms of Use

Your Trust, Safety & Rights Matter

Welcome to SeaBlue Travel! We are dedicated to providing every guest with a safe, comfortable, and transparent travel experience. These Terms of Use are here to protect you and explain how our service works. If you have any questions or concerns, our team is always ready to help at info@seabluetours.com.

By using our website, booking a transfer, or contacting us, you agree to these Terms. Please read them carefully. We are committed to being clear, fair, and respectful in every interaction.

1. Who We Are & What We Promise

SeaBlue Travel is a registered and fully licensed travel company operating globally. We connect international travelers with local, professional drivers for reliable airport transfers, sightseeing, and transportation. Our promise is simple: to make your journey easy, safe, and stress-free. We act as a trusted intermediary, ensuring your booking and payment are protected at all times.

2. What You Can Expect From Us

• Clear, honest information about your booking, vehicle, and driver
• Easy, secure online booking and payment
• Prompt confirmation and support for any questions
• Safe, legal, and comfortable transportation by professional drivers
• Respect for your privacy and personal data
• Transparent pricing, clear cancellation, and refund policies

We value every guest and treat your journey as our responsibility.

3. How Our Service Works

• You request a transfer, providing accurate travel and contact details.
• We confirm your booking and connect you with a verified local driver.
• Payment is made securely online through trusted providers.
• Your driver meets you at the agreed time and place for your journey.
• If your plans change, we offer flexible options for modifications or cancellations (see below).

4. Booking, Payment, Changes & Cancellation

Booking & Payment

– All bookings are confirmed in writing by email.
– You can pay securely by credit card or other listed methods at checkout.
– Full details of your driver and pick-up instructions are provided before your journey.
– Your payment is processed securely via trusted international payment providers. We never store your credit card details on our servers.

Changes

– Need to change your booking? Simply contact us by email or phone up to 12 hours before your pick-up time. We will do our best to accommodate you.
– Significant changes (route, vehicle type, date) may affect pricing. You will always be informed of any price difference before confirming changes.

Cancellation & Refunds

• Free cancellation up to 24 hours before your scheduled pick-up—full refund, minus a small administrative fee (20%).
• Last-minute cancellations (less than 24 hours before pick-up) are non-refundable, as drivers are already assigned and prepared for your journey.
• If your flight/train/ship is delayed by more than 8 hours and you notify us, your booking can be cancelled and refunded in full.
• If we must cancel your transfer (e.g. for operational or safety reasons), you receive a full refund or a flexible voucher for future travel—your choice.

We believe in fairness—if something is unclear or feels unfair, contact us and we will listen.

5. Your Rights & Responsibilities

• Receive a safe, clean, and legally operated vehicle
• Be treated with respect by our staff and drivers
• Provide correct and up-to-date booking details
• Arrive at the pick-up point on time
• Respect the vehicle, the driver, and local laws
• Report any issues, feedback, or complaints directly to us

We do not tolerate discrimination, harassment, or unsafe behavior—by anyone, at any time.

6. Our Role, Limitations & Legal Status

SeaBlue Travel acts as an intermediary. This means:

• We arrange transfers with local, professional, licensed drivers.
• Your legal contract for the journey is with the driver/service provider. However, we stand by you and support you throughout the process.
• We do not operate vehicles ourselves and are not responsible for driver conduct beyond our duty to vet and monitor our partners.
• We are not liable for indirect or unforeseen losses, but we will always help resolve any issues promptly and fairly.

If you have any concerns about a driver or service, notify us immediately. We take your feedback seriously and take action when necessary.

7. Privacy & Data Protection

Your privacy matters. We collect only the minimum data required to process your booking and keep you informed. We never sell your data, and we handle your information according to the strictest international standards (including GDPR).

• Data is stored securely and only shared with your assigned driver for the purpose of your transfer.
• You can request access to, correction, or deletion of your data at any time.
• Full details are available in our Privacy Policy.

8. Feedback & Complaints

We welcome your feedback and take all complaints seriously. After your journey, you may be invited to rate your driver and share your experience. This helps us maintain the highest standards.

• Unsatisfied? Please contact us directly before leaving a public review—we will always try to resolve your issue quickly and fairly.
• We aim to reply to all feedback and complaints within 24 hours.

9. Disclaimers & Legal Terms

• We make every effort to ensure our information is accurate and up to date. However, travel circumstances can change and we are not liable for issues beyond our reasonable control (such as force majeure, natural disasters, strikes, delays, etc.).
• Our liability, where applicable, is limited to the cost of your booking.
• We reserve the right to update these Terms as needed. All changes will be posted on this page. Continued use of our service means you accept the latest version.

10. Contact & Support

If you have questions, require clarification, or need help with your booking, please contact our customer service:

Email: info@seabluetours.com
Phone: As listed on our website

Your safety, comfort, and trust are our highest priorities. Thank you for choosing SeaBlue Travel.